At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Technical Support Engineer, CX
Medellin, Colombia
Hybrid model (2 days per week at the office)
Livevox is seeking a Senior Site Reliability engineer to fill a position with a focus to support expansion and growth of the Livevox Platform. As a Senior SRE, you will help develop and implement engineering projects for Livevox infrastructure and production systems. The ideal candidate will be detailed oriented with sound technical skills, analytical ability, good judgment, software development experience, a strong operational background and in depth knowledge of Public Cloud products. Candidates must work well within a distributed remote team environment and have excellent documentation and communication skills.
A strong work ethic and ability to provide on call 24x7x365 support is expected, although this is not a first-line support position.
Responsibilities:
- Debug and troubleshoot issues arising in Development, Quality Assurance and Production environments
- Build creative engineering solutions to operations and infrastructure problems, focusing on optimizing existing systems, building infrastructure, and eliminating work through automation
- Implement strategies and plans to increase service reliability
- Work with engineering teams on observability topics throughout the software development lifecycle.
Requirements:
- Must be a motivated self-starter with attention to detail
- 5 years experience with Linux system administration
- 3+ years’ experience with AWS/Cloud infrastructure
- Proven ability to automate common administration tasks.
- Team oriented performer, focused on the tasks and goals of the organization
- Ability to work under pressure
- Fluent in written and spoken English
- 2+ years’ experience with scripting, e.g., shell, python
- 2+ years’ experience with configuration management and automation
- Experience working with large network and systems infrastructure
- Be able to participate in after-hours (nighttime, weekend) scheduled maintenance windows
- Ability to respond to critical needs or outages 24x7
Qualifications and Other Desired Characteristics:
- 7 years of experience in engineering and technical development
- Experience with SRE or DevOps.
- BS in Computer Science, Systems Engineering or related network engineering field
- Experience in an Ops/NOC environment involving a geographically distributed network
- Hands on experience with automation framework such as Terraform, ansible, Puppet, GitLab-CI
- Familiarity with Information Security best practices and concepts that are required for security frameworks and standards such as PCI, HIPAA, ISO27001 and others
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
