Picco
Picco is building the first AI System of Action for Growth. Starting with automating GTM motions and systems tasks that take up 50% of workers' time. We are using AI to solve the redundant tasks and workflow challenges between the many SaaS tools it takes to grow revenue.. We're seeking a GTM Operations & Customer Success Lead to help drive our revenue growth.
About the Role
We’re looking for a hands-on GTM & Customer Success Lead who can bridge the gap between technical operations and customer experience. You’ll work closely with the Head of Growth and founding team to build scalable campaign systems, onboard early customers, and ensure adoption and expansion. This will be a hybrid role, expected to be in the office in Pioneer Square in Seattle as needed but at a minimum of 3 days per week. This role is ideal for someone who thrives in early-stage chaos — someone who can move fluidly between writing outbound campaigns, configuring marketing automations, helping with marketing, running customer demos, managing customer success and growth and acting as the connective tissue between growth, engineering and customers.For more on the underlying technology, check out Edgar, a Voyager Inspired Software Agent, and Incremental AGI.
Responsibilities
GTM Systems & Campaigns
- Set up and run marketing systems and campaigns.
- Configure and manage outbound email and marketing systems (Picco, Smartlead, Hubspot, etc.)
- Build, test, and optimize outbound email campaigns with personalization and segmentation
- Manage integrations between CRM, analytics, and campaign systems
- Set up dashboards and reporting workflows to track funnel metrics and performance
- Support A/B testing, domain warm-up, and deliverability monitoring
Customer Success & Growth
- Onboard new customers through live walkthroughs and onboarding sessions
- Run demos for prospective customers, gathering real-time feedback and insights
- Serve as the voice of the customer to inform product roadmap, UX, and feature prioritization
- Monitor account health, trials, identify upsell opportunities, and drive customer renewals and expansions
- Troubleshoot early customer issues and escalate bugs to the product team
- Contribute to customer documentation, playbooks, and training materials
Collaboration
- Partner closely with the Head of Growth to align on GTM priorities
- Collaborate with Product and Engineering on feedback loops and new feature validation
- Work with Marketing on success stories, testimonials, and case studies
Qualifications
- Bachelor's degree in Business, Marketing or Computer Science
- Strong technical aptitude if Marketing or Business
- 3+ years of experience in GTM Engineering/Ops, Marketing Tech or Customer Success roles
- Strong hands-on experience with outbound tools (HubSpot, Apollo, Instantly, Clay, etc.)
- Examples of customer-facing working experience
Bonus:
- Basic scripting or workflow automation knowledge (Zapier, Make, Python, etc.)
- Experience at an early-stage SaaS or B2B platform
- Familiarity with AI/LLM-based tools or growth automation systems
- Experience with Advertising, PR and Social Media Marketing
- Prior experience interfacing between Sales, Marketing, and Product
