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IT Systems Administrator/Engineer

TypeOnsite

Description


IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.

  • Acts as primary liaison with external IT Providers for the Alachua, FL site.
  • Determine the goals of IT for Alachua site within broad outlines provided by the business. 
  • Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
  • Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems.
  • Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. 
  • Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points.
  • Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. 
  • Help business operations groups utilize information systems to improve their efficiency..
  • Ensures computer equipment, hardware, and software are updated to meet organizational needs. 
  • Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. 
  • Identify technologies that can be used to automate tasks and work with users to implement them efficiently. 
  • Provide systems network support and security, including patches, firewalls, etc. 
  • Stay updated with the latest advancements in networking technologies and industry best practices. 
  • Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. 
  • Set up and support of audio and video equipment. 
  • Managing and maintaining a Hyper-V and VMWARE cluster. 
  • Managing and maintaining Microsoft Azure and Office 365 Tenant
  • Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint.
  • Support of remote users stationed globally. 
  • Communicate the user’s needs and issues to the external and offsite IT team. 
  • Present project status reports to management as well as project teams. 
  • Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. 
  • Generate, review and update computer system related policies and procedures. 
  • Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. 
  • Supports Change Management initiatives to maintain GMP compliance. 
  • Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications.
  • Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert.
  • Vendor Management 
  • Other duties as assigned.

Requirements


Educational Qualifications


  • Associate's degree or higher, required
  • Bachelor's degree, preferred

Additional Qualifications


  • 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required
  • 2-3 years' experience in CCNA or Security+ certification preferred
  • This position does not have supervisory responsibilities
  • This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location.

Physical Requirements


Physical Demands

  • Light work (<20 lbs.)

Physical Activity

  • Repetitive motion
  • Kneeling/crouching
  • Typing/grasping
  • Balancing
  • Crawling
  • Walking
  • Stooping
  • Reaching
  • Pushing/pulling
  • Lifting
  • Standing
  • Hearing
  • Climbing

Benefits


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Employee Discounts
  • Employee Assistance Program

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