FreeBalance is seeking candidates under an
Anticipatory Opportunity for potential project needs in Armenia.
Qualifications and Certifications:
- Education:
- Bachelor’s degree in Education, Information Technology, Computer Science, Human Resources, or a related field.
- Strong knowledge of IT systems, user workflows, and enterprise software environments.
- Familiarity with adult learning principles, training methodologies, and digital learning tools.
- Excellent communication and presentation skills in both technical and non-technical contexts.
- Certifications: Certifications are strongly preferred, as they demonstrate instructional expertise and technical proficiency in enterprise training environments. Candidates should hold one or more of the following:
- Train-the-Trainer (TTT) Certification
- Microsoft Certified Trainer (MCT) or equivalent vendor-specific certification (e.g., AWS, Cisco, Google)
- CompTIA CTT+ (Certified Technical Trainer) – if available
- ITIL Foundation – beneficial for trainers in IT service environments
- Certification or Diploma in Instructional Design / E-learning Development
- Knowledge of Learning Management Systems (LMS) such as Moodle, SAP SuccessFactors, etc.
- Professional Experience:
- Minimum of 5 years of experience in IT training or user support, with a proven ability to deliver effective training to both technical (e.g., system administrators) and non-technical (end users) audiences.
- Demonstrated experience in supporting software rollouts, upgrades, or change management initiatives within IT project teams.
- Demonstrated Abilities:
- Develop training content (manuals, quick reference guides, e-learning modules).
- Deliver instructor-led and virtual classroom training.
- Adapt training approaches to various learning styles and user profiles.
- Gather feedback and continuously improve training content and delivery methods.
- Technical Knowledge:
- Familiarity with system administration interfaces, common enterprise platforms (e.g., Microsoft 365, ERP systems, custom applications).
- Understanding of end-user support practices and tools for digital learning environments.
We thank all applicants for their interest. Please note that this position is posted under an Anticipatory Opportunity related to potential project needs in Armenia. Only those selected for further consideration will be contacted.
FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of designated groups in accordance with each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
