LocationColumbus, Ohio, United States | Carson City, Nevada, United States | Concord, New Hampshire, United States | Lincoln, Nebraska, United States | Bismarck, North Dakota, United States | Raleigh, North Carolina, United States | Jackson, Montana, United States | Mississippi, United States | Saint Paul, Missouri, United States | Minnesota, United States | Augusta, Michigan, United States | Maine, United States | Frankfort, Louisiana, United States | Kentucky, United States | Kansas, United States | Indianapolis, Indiana, United States | Des Moines, Idaho, United States | Iowa, United States | Atlanta, Georgia, United States | Tallahassee, Florida, United States | Hartford Dover, Delaware, United States | Phoenix, Arizona, United States | Montgomery, Arkansas, United States | Alabama, United States | Charleston, Wyoming, United States | West Virginia, United States | Montpelier, Wisconsin, United States | Vermont, United States | Richmond, Virginia, United States | Salt Lake City, Utah, United States | Austin, Texas, United States | Nashville, Tennessee, United States | Pierre, South Dakota, United States | Columbia, South Dakota, United States | Providence, Rhose Island, United States | Harrisburg, Pennsylvania, United States | Oklahoma City, Oklahoma, United States
TypeOnsite
This class date is slated for December 1st, 2025!
About defi SOLUTIONS:
At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients.
What’s in it for you?
Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
Paid Training: Get set up for success from day one
Generous PTO and Paid Holidays
Education Support: Tuition reimbursement available
Day-One Benefits: Health, dental, and vision coverage start immediately
Career Growth: Strong focus on internal promotions
About the Role:
As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values:
Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
Duties and Responsibilities:
Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
Process ACH Requests and provide payoff quotes
Perform soft collections: (1-45 days past due) and set up repayment plans
Use Skip Tracing tools to locate and update customer information
Metrics for Success:
Quality: 90% + customer interaction score
Adherence: 92% + to scheduled shifts and breaks
Efficiency: Average handle time under 400 seconds
Required Qualifications: (Applicants without these qualifications will not be considered)
High School Diploma or GED
Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.
Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.Hours of operation are Monday - Friday, 8:00 AM Eastern - 9:00 PM Eastern & Saturday, 9:00 AM Eastern - 5:00 PM. Hours required are within these days and times. Applicants are required to work a 40-hour work week. 20 To 20 (USD) Hourly
Life at defi SOLUTIONS
We have changed the auto lending software industry by offering the only SAAS platform that gives lenders the freedom to focus on lending while we focus on the technology.
Auto lenders are traditionally held captive by outdated and inflexible legacy origination systems. Recent post-recession industry growth is punctuating the problem as new lenders enter the market, creating increased demand for a flexible, affordable and easy-to-implement solution.
We have developed the defi SOLUTIONS platform as an out-of-the-box, no hassle loan origination system that offers lenders scale, flexibility and speed of implementation, as well as a mobile solution.
Thrive Here & What We Value
Paid training
Up to four weeks of PTO per year
Comprehensive Benefits Package
Business casual (We Wear Jeans!)
Onsite gym & cafeteria
Day One Comprehensive Benefits Package
Emphasis on employee development and career advancement opportunities.
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