Engineer, Voice Implementation at Safety Net

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

At Thrive, a Voice Implementation Engineer is responsible for completing telephony projects for new and existing clients. This position’s primary objective is to perform site assessments and engineering tasks required to onboard Thrive Managed Voice Services as defined within Thrive Orders and Scopes of Service. A Voice Implementation Engineer will work with other Engineers, Project Managers and Thrive clients to accomplish those goals and objectives for successful rollouts of Thrive Voice Solutions and Service Offerings.

Responsibilities

Travel to client locations to perform comprehensive site assessments based on project requirements including:

Identify any ancillary voice devices and associated analog line dependencies.

Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations.

Implementation of IT projects related (but not limited to) the following:

Implementation of Microsoft Teams Voice

Porting of numbers between carriers

Configuration of advanced telephony

Ability to handle diverse telephony environments in a wide cross section of business clients

Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals

Clearly and professionally communicate project plans, potential impacts and testing procedures to customers.

Track and manage time effectively to accomplish multiple ongoing projects.

Qualifications

Minimum

Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays

Travel and accommodation expenses covered by Thrive

Bachelor’s Degree, Technical Degree or equivalent work experience

1-3 years of experience in successful operation and support of voice and data networks

Self-motivated with ability to work both independently and in a team environment

Preferred

Experience using ServiceNow (or other project management software)

Experience in ITIL methodology and change management processes

Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred

Familiarity with modern VoIP systems, Teams/8x8 strongly preferred

Life at Safety Net

Safety Net is an award-winning IT services firm dedicated to helping great companies run even better. We support businesses throughout Michigan from our offices in Traverse City and Farmington Hills, and have been since 2003. With a focus on security and excellence, we strive to be a strategic business partner to those we support.

Our specialty is Your Net managed services -- everything that organizations need for IT security and reliability. Your Net is an ideal fit for organizations with strong security and compliance needs, such as banks and credit unions, healthcare providers, retail organizations, manufacturers, and more.

There are plenty of IT providers offering managed services with 24/7 IT support. Safety Net's people, process and tools are what differentiates us.

â€¢ Our friendly, highly trained staff is comprised of small teams, organized and specialized by client industry. Safety Net's rigorous hiring process attracts some of the best IT talent in Michigan. We work hard to take great care of our staff so they can take great care of our clients.

â€¢ Every process at Safety Net is playbooked, on a checklist, and/or scripted to exacting standards. We've spent years honing these processes and we're constantly improving them with client feedback.

â€¢ Most managed service providers (MSPs) offer some form of 24/7 remote monitoring of clients' IT systems. Very few invest in perfecting the tools and diligently updating them like we do! Safety Net has staff positions dedicated to auditing and maintaining these systems.

These are just a few of the ways that Safety Net works to keep our clients' businesses and IT environments running smoothly and better protected.

Ready to experience great IT with a great MSP? Get in touch with us today.

Engineer, Voice Implementation