Manager, M365 Implementation at Safety Net

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

This position’s primary responsibility is managing a team of engineers focused on the implementation of Thrive projects and service offerings within the Microsoft 365 platform. The position will work closely with Thrive’s Project Management Organization (PMO) to serve as an administrative escalation point as well as a task assigner. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to enhance the efficiency and quality in which Microsoft 365 solutions are delivered to Thrive clients.

Responsibilities

Perform weekly 1-on-1 and team meetings with direct reports

Develop processes and procedures to drive team efficiency, client satisfaction and positive end user experience

Identify and sponsor opportunities to create fixed fee service offerings while also refining project scopes attached to existing fixed fee service offerings

Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO/Overtime/Expense review and approval

Assess and assign engineering tasks based on required technical expertise and client needs

Assess and enhance the technical skills of engineers

Effectively communicate with project managers and client technical and non-technical staff to inform on project progress, statuses, requirements, etc.

Monitor and approve engineer time sheets

Qualifications

Minimum:

Bachelor’s Degree, Technical Degree or equivalent work experience

Experience leading a team of engineers

Experience (4+ years) in the Microsoft M365 platform, specifically:

Exchange Online

Entra ID

Intune

SharePoint

Microsoft Teams

Enthusiastic, self-motivated individual with team-first attitude

Excellent written and oral communication skills

Experience implementing managed services and information technology solutions

Preferred:

Experience using ServiceNow (or other project management software)

Experience in ITIL methodology and change management processes

Willingness to improve team process and contribute to team and company initiatives

Life at Safety Net

Safety Net is an award-winning IT services firm dedicated to helping great companies run even better. We support businesses throughout Michigan from our offices in Traverse City and Farmington Hills, and have been since 2003. With a focus on security and excellence, we strive to be a strategic business partner to those we support.

Our specialty is Your Net managed services -- everything that organizations need for IT security and reliability. Your Net is an ideal fit for organizations with strong security and compliance needs, such as banks and credit unions, healthcare providers, retail organizations, manufacturers, and more.

There are plenty of IT providers offering managed services with 24/7 IT support. Safety Net's people, process and tools are what differentiates us.

â€¢ Our friendly, highly trained staff is comprised of small teams, organized and specialized by client industry. Safety Net's rigorous hiring process attracts some of the best IT talent in Michigan. We work hard to take great care of our staff so they can take great care of our clients.

â€¢ Every process at Safety Net is playbooked, on a checklist, and/or scripted to exacting standards. We've spent years honing these processes and we're constantly improving them with client feedback.

â€¢ Most managed service providers (MSPs) offer some form of 24/7 remote monitoring of clients' IT systems. Very few invest in perfecting the tools and diligently updating them like we do! Safety Net has staff positions dedicated to auditing and maintaining these systems.

These are just a few of the ways that Safety Net works to keep our clients' businesses and IT environments running smoothly and better protected.

Ready to experience great IT with a great MSP? Get in touch with us today.

Manager, M365 Implementation