Senior Customer Technical Support Specialist (Help Desk) at CSA

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Full-timeDescriptionClient Solution Architects (CSA) is currently seeking a Senior Customer Technical Support Specialist (Help Desk) to support a program at Dahlgren, VA.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This position is contingent on award.

How Role will make an impact:

Help Desk Support using BMC's Remedy

Requirements

What you’ll need to have to join our award-winning team:

Clearance: Must possess and maintain an active Secret Clearance
Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy
This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.

Life at CSA

CSA is a professional services firm providing strategic guidance and operational solutions to government and commercial clients. CSA helps clients achieve their goals by enhancing organizational performance and maximizing return on investments. CSA helps clients plan and execute processes associated with Project and Portfolio Management, Acquisition and Program Management, Contracts Management, Business and Financial Management, Logistics and Supply Chain Optimization and Business Improvement and Analytic Services. CSA delivers services by combining deep process expertise with strong program management disciplines, analytics and a focus on performance results.

Thrive Here & What We Value

Focus on unlocking the full potential of employees

Learning and growth environment

Awesome benefits package

Opportunities for long-term career success

Equal opportunity employer

Empowerment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status

Senior Customer Technical Support Specialist (Help Desk)

How Role will make an impact:

What you’ll need to have to join our award-winning team:

Life at CSA

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