Sr. Director, Client Engagement

Who we are: 

Position Summary 

• 15+ years of experience in account management, client service, strategic program management, and/or relationship management in a data- and technology-driven business.
• Experience engaging client partners at all levels, including senior executives of F1000 companies and driving relationships and action at these levels. Ability to teach others how to build internal and external stakeholder networks based on strong, trusted relationships.
• Experience in developing and producing insights and associated materials for very senior client audiences.
• Experience managing and developing client-facing professionals, as well as building strong internal cross-functional partnerships dedicated to delivering software and operational solutions for customers of all sizes.
• Strong process-orientation, analytical skills, and ability to build SOPs and MBOs that drive continuous improvement.
• Exceptional written and verbal communication skills and the ability to work well with internal functions, leading effectively via influence.

• Agricultural industry experience preferred, especially with sales and marketing teams
• Experience with financial services technology and/or SaaS ecosystems helpful
• Project Management Professional (PMP) or other Agile certifications helpful

• Both directly and through the Sr. Managers reporting to this role, lead a team of Engagement Managers (EMs) and Project Managers who manage client and submitter relationships across multiple project tracks and teams.
• Ensure that team members understand and support client business objectives, as well as AGDATA objectives built on a foundation of solid knowledge of AGDATA services and capabilities. 
• Primary responsibility is to ensure that Engagement Managers properly set and manage client expectations, holding both internal and external stakeholders accountable for delivering desired outcomes and that Project Managers proactively build and execute production schedules to high levels of quality, including both R&M (run and maintain) and strategic projects for assigned clients. 
• Builds and evolves “Play Books” that provide EMs and PMs with clarity regarding roles, responsibilities, and accountabilities.
• Develop a team of highly self-directed Engagement Managers & Project Managers who utilize and improve standard tools (e.g. Jira plans, Account Plans, Salesforce, dashboards, meeting templates, metrics, etc.)
• Select, onboard, lead, and develop team members for EM and PM positions in both the US and Canada. Manage performance to ensure consistently high client satisfaction (set yearly performance metrics, performance reviews, and ongoing coaching via 1:1s).
• Work with COO to define and achieve EM & PM objectives that align with key AGDATA priorities and continuous improvement of our collective capabilities.
• Work with Engagement Managers, National Account Managers/Sales and Product Management to identify opportunities to offer new solutions to support client success.
• Serve as client escalation point to provide EM support.
• Attend selected internal and external meetings to observe EMs and PMs “in action” and provide feedback for growth. Support EMs in preparing for critical client meetings and deliverables, particularly retrospectives and strategic planning discussions.
• Facilitates and/or attends various leadership and operational meetings to shape culture, foster ongoing collaboration cross-functionally, and share just-in-time updates that keep team members connected to AGDATA priorities.
• Support ad-hoc business events and initiatives requiring partnership with various third-party data submitters and other members of the agriculture and animal ecosystems that intersect with AGDATA’s clients. Ensure that we put in place the proper internal support, including project management, to support these events and initiatives.
• Ensure ongoing focus on measuring, socializing, and improving client health scores across the business.
• Partner with Finance and Sales teams to ensure the health of our client receivables and effectiveness of our invoicing processes.
• Administrative responsibilities include timesheet, purchase order, invoice, and expense approvals.

How AGDATA will support you:

Supporting your health & well-being:

• You have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
• Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.

• Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
• Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.

Emphasizing work life balance:

• Paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time. 
• Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.

Being comfortable in the office:

• Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
• Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.

Living an open-door environment:

• You’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!

• Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
• Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.