Technical Field Engineer at Berkshire Grey

Job Summary:

Berkshire Grey is looking for a highly motivated engineers with interests in industrial robotics and automation to support our customer sites in the field from the installation of the product all the way through post warranty. The team is comprised of some of our most talented multi-disciplinary engineers that can solve our hardest and most complex problems. The Technical Field Engineer will play a key role in customer satisfaction when our customers need help the most. They will identify, troubleshoot, and root cause issues as they come up while working with developers to resolve highly visible customer issues.Key Responsibilities:

On-site support for BG products installed in customer facilities from early stage through post-warranty
Triage and document defects as they are identified
Work with developers and engineers on bug fixes and defect resolutions
Report out daily status updates and provide communications to customer sites
Work with the BG Global Support Services team to ensure executives are informed
Travel to site on a weekly basis, occasionally working non-standard shifts

Required Qualifications:

BS degree in Software, Mechanical, or Electrical engineering or a technical degree in Mechatronics or Controls
1-2 years of practical, hands-on experience in one of the disciplines (Software, Hardware, or Controls)
Experience using Linux (Ubuntu), VCS (Git), and issue tracking systems (JIRA)
Strong communication skills both spoken and written
Willingness to interface with customers with a customer first mentality
Positive attitude and desire learn and be hands on
Work in fast paced environments, under pressure, and multitask
Ability to travel 90%
Flexibility to work non-standard schedules, including occasional weekends or night shifts
Stand and/or sit for 8+ hours, lift up to 50lbs, work in loud and non-climate-controlled environments

Preferred Qualifications:

3-4 years of prior work experience in multi-disciplinary engineering roles (Software, Hardware, or Controls)
Experience providing technical support, quality assurance, or development
1-2 years of experience working with industrial robotics, conveyor systems, sorters, or AGVs or a strong passion for them
1-2 years of technical customer service experience
Previous jobs with heavy travel or a strong desire to travel for work
Strong desire to learn new things and teach others

This job is not eligible for visa sponsorship.5111-2504MR

Life at Berkshire Grey

It's time to radically change the essential way we do business.

At Berkshire Grey, our game-changing solutions combine AI and Robotics to automate omni-channel fulfillment for retailers, eCommerce, and logistics enterprises serving today's connected consumers.

By transforming pick, pack and sort operations, our technology is a fundamental engine of change that moves you forward.

Thrive Here & What We Value

AI and Robotics Excellence

Ecommerce, Retail Replenishment, and Logistics Solutions

Advanced Pick, Pack, and Sort Technology

Inclusive Culture with Diverse Perspectives

Collaborative Work Environment

Emphasis on Quality and Efficiency

Continuous Learning and Improvement

Supportive Leadership

Customer Needs Focus

Technical Writing Proficiency

Technical Field Engineer

Life at Berkshire Grey

Your tracker settings