Description:
The Manager of the Training Team oversees a team of Training Specialists and Live Team trainers. These individuals are the coach, first point of escalations, the operational lead and have a responsibility of the team’s continued success. All Trainers report to the Manager of Training. Managers embody and represent CINC’s Core Values throughout the organization.Responsibilities:
- Oversees team’s monthly, quarterly and annual Training success' - virtual & in-person
- Responsible for reporting team & individual KPI’s to the Director/VP
- Facilitate team meetings
- Coaches team on best practices
- Ensures timely communication around product releases & internal process changes - working closely with Training Coordinator
- Serves as subject matter expert when discussing platform features and functionality
- Acts as escalation point for challenging client requests and issues
- Assists Director/VP in staffing/hiring for team growth
- Conducts scheduled one-on-one with team members
- Assists in creating professional development plan for their team members
- Helps document performance or interdepartmental issues for review with Director/VP
- Owns CINC University event planning and execution of events – works closely with Marketing Manager & Training Coordinator
- Collaborate with Team, Product and VP when requesting or reimagining CRM features to better our client’s Succes Playbook and conversion
- Focus on enhancing client training with technology, presentation styles and learning styles to increase client attendance and retention
- Continuing training clients but at a 50% reduction and is a backup for unexpected PTO from other team members
DESIRED SKILLS AND COMPETENCIES:Communication Skills
- Exceptional verbal & written communication skills
- Ability to effectively collaborate with others to reach mutually agreeable outcomes
CINC Business Acumen and Skills
- A comprehensive knowledge of CINC core business and CRM best practices
- A comprehensive knowledge of client base and real estate industry as a whole
- Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
- Actively seeks innovative ways to improve processes, products and client experience
Team and Independent Worker
- Ability to act independently with minimal supervision to the success of team members and demonstrated willingness to train/mentor
- Ability to build relationships and work well across functions and other departments
- Experience in a collaborative team environment, delegating workload and responsibilities
Business Acumen and Skills
- Demonstrates a strong client orientation
- Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
- Actively seeks innovative ways to improve processes, products, and client experience
Leadership Skills
- Demonstrates superior judgment and excels at utilizing information to build business cases and enact positive change
- Demonstrated leadership capabilities, including people development/coaching, objective setting and evaluation
- Nimble in leading 2 types of employees: Full Time + Real Estate Agents
Behavioral Traits
- Leads with a "can do" attitude and positive outlook, minimizing negative behaviors
- Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled
- Professional image with ability to form good partner relationships across functions
- Demonstrates initiative and resourcefulness
Strategy and Management
- Ability to think strategically as it pertains to account growth and retention
- Demonstrated understanding of key client goals
- Demonstrates strategic thinking with an entrepreneurial spirit
A commitment of 2 days a week in office is required for this role and no out of state applications will be considered.DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management; updated September 2025
