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Sr Network Engineer

LocationBaltimore, Maryland, United States
TypeHybrid
Custom Software Systems, Inc. (CSS) is seeking an experienced and highly skilled Senior Network Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining complex network infrastructures across multiple client locations while ensuring system reliability, security, and performance. This role involves hands-on technical expertise in LAN/WAN configuration, disaster recovery planning, and network performance optimization. The Senior Network Engineer will collaborate with client staff, state agencies, and other contractors to deliver efficient, secure, and scalable network solutions that support mission-critical operations. This position is a hybrid position with 24/7 on-call support for multiple locations within Maryland. 
Responsibilities

  • Work in cooperation with the other contractors, client staff, and other state agencies.
  • Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment.
  • Deploy new state-procured equipment and software to the existing network.
  • Create/restore workstation images.
  • Troubleshoot workstation network connectivity issues.
  • Troubleshoot issues regarding all hardware and software.
  • Install software/hardware on workstations and servers, as required.
  • Provide image transfer from the electronic document management system in a compatible file format acceptable to other state agencies. Must lead the configuration, operation, and delivery of the replicated deliverables.
  • Provide maintenance and enhancements to the client’s website.
  • Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation.
  • Conduct performance measurements and analysis leading to recommendations for improving network performance.
  • Conduct analysis, design, installation, configuration, and operation of the email software.
  • Design, maintain, and improve the client’s WAN and LAN structure.
  • Configure network software and hardware for efficient and effective network performance and data security.
  • Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.
  • Configure microcomputers, communications equipment, and network equipment for maximum efficiency.
  • Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.
  • Diagnose software and hardware problems and adjust or coordinate service from software and hardware vendors and the State hardware maintenance vendor.
  • Provide expert technical advice and guidance to the client regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.
  • Deploy, upgrade, and configure new and existing hardware and software in the 25 client locations while incorporating testing and quality assurance measures.
  • Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the client’s PC Administrator.
  • Troubleshoot failures in operational tasks and undertake corrective measures.
  • Can utilize a secure remote access method for troubleshooting and problem resolution.
  • Support secure remote access to computer systems and file transfers to and from the client’s offices and other State agencies using Internet protocol.
  • Provide on-site/field service support and secure remote access statewide during Normal Business Hours for client Application, desktop software, server software, network systems, and other computer systems.
  • Manage the daily backup of the central client servers. Take corrective action when backups fail.
  • Responsible for the design and implementation of large data communications or telecommunications networks.
  • Plans and monitors the installation of communications circuits.
  • Manage and monitor local area networks and associated equipment (e.g., bridges, routers, modem pools, and gateways)
  • Conducts short and long-term plans to meet c communication requirements. Responsible for the design and implementation of LANs/WANs using hub switching and router technology.
  • Performs hardware/software analyses to provide comparative data of performance characteristics and suitability within the existing systems environment.
  • Prepares tradeoff studies and evaluations for vendor equipment.
  • Generates network monitoring/performance report for LAN/WAN utilization studies. Recommends network design changes/enhancements for improved system availability and performance.

Clearance

  • Must be clearable

Citizenship

  • US Citizenship

Required Qualifications

  • Nine (9) years of experience in a computer-related field.
  • Seven (7) years of progressive experience in planning, designing, implementing, and analyzing data or telecommunications networks.
  • Must have experience with network analysis/management tools and techniques, and be familiar with Personal Computers (PCs) in a client/server environment.
  • Must be familiar with IT technology and long-distance and local carrier management.

CertificatesN/AEducation

  • A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.

Compensation & Benefits[1][2]

  • Wage Range: Negotiable
  • General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include:
  • Health insurance plans
  • Health Savings Account (HSA)
  • Dental
  • Vision
  • Long-term disability
  • Short-term disability
  • Basic term life insurance
  • Supplemental term life insurance for employees, spouses, and dependents
  • Simple IRA
  • Parking/Commuting expense reimbursement
  • Training/Education

[1] Compensation range must be coordinated with and approved by the CSS Chief Operating Officer (COO).[2] Compensation & Benefits information is required for all Maryland Employers effective October 1, 2024.

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