Complex Care Clinical Pharmacist
Full TimeIndianapolis, INAndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.The Complex Care Clinical Pharmacist serves as each patient’s “personal pharmacist,” helping those with complex medication needs optimize therapy, reduce risks, and improve outcomes.
They provide patient-facing clinical care, educate on medications and other health drivers, and collaborate closely with physicians, advanced practice providers, and partner teams. By staying engaged with patients and providers, they support care coordination, help patients reach their health goals, and address challenges as they arise.This position will report to the Manager of Clinical Pharmacy. In the absence of a Manager of Clinical Pharmacy, this position will report to the next level manager unless otherwise defined or assigned.
What you'll do in the role:
- Provide a “Wow” patient experience during every interaction. Deliver exceptional service that goes beyond meeting patient needs to creating moments of genuine care and trust.
- Conduct patient visits in diverse settings, including patient homes and various community health center (CHC) locations, to ensure accessible and comprehensive care.
- Deliver comprehensive medication management for patients with cardiometabolic and related chronic conditions.
- Conduct detailed polypharmacy reviews to identify duplications, drug–drug interactions, adverse effects, cost concerns, and opportunities to simplify therapy.
- Collaborate with primary care and specialty providers to coordinate complex care plans and ensure continuity across settings.
- Provide clinical pharmacy and patient care services, including medication action, dosing, adverse effects, and drug interactions through a collaborative practice agreement (CPA).
- Provide patient and caregiver education, including safe medication use, lifestyle counseling, and adherence support.
- Engage in motivational interviewing and shared decision-making to promote patient self-management.
- Identify and address care gaps relevant to quality measures (e.g., diabetes control, statin use in ASCVD, hypertension management).
- Assess patient health needs to determine whether their prescribed medications are appropriate, effective, and yield optimal patient outcomes.
- Regularly review and stay familiar with clinical guidelines and literature necessary to manage patients’ care appropriately; Monitor patient progress to determine the effects of each patient’s medication on their health.
- Identify any untreated health problems that could be improved or resolved with an appropriate treatment plan.
- Educate the patient on how to best take their medications while reinforcing the care team’s efforts to address other contributing factors, such as recommending supplement utilization, exercise, nutrition, sleep, etc.
- Uphold pharmacy compliance with organization policies and procedures (including quality, safety, legal, etc.) to ensure codes and requirements of regulatory agencies are met; Assist with tasks related to Quality Assurance for federal drug discount programs and accreditation for Utilization Review Accreditation Commission (URAC) and Accreditation Commission for Healthcare (ACHC).
- Travel locally/regionally on occasion to meet our partners' onsite needs and attend company meetings.
- Other responsibilities as necessary to meet evolving business needs.
Education & Licensure Requirements:
- Doctorate in Pharmacy (PharmD) or equivalent FPGEC (NABP) required.
- Unrestricted Registered Pharmacist license in good standing in the State of Indiana required; Must also be willing to obtain and maintain licenses in multiple states.
- Basic Life Support (BLS)/CPR Certification endorsed by the American Heart Association required.
- American Pharmacists Association and (APhA) Pharmacy-Based Immunization Delivery Certificate preferred.
Other Skills or Qualifications:
- 3+ years of direct patient care experience in outpatient pharmacy preferred; medication therapy management experience strongly preferred; PGY1 residency or equivalent work experience preferred.
- Demonstrated expertise in polypharmacy management and chronic disease pharmacotherapy.
- Energized by going above and beyond to provide the best experience possible for the patient while being an amazing, collaborative teammate for Community Health Center partners and AndHealth colleagues.
- Excellent communication, patient engagement, and interdisciplinary collaboration skills.
- Expert knowledge of pharmacy standards of practice, state, and federal laws.
- Strong knowledge base of pharmaceutical field concepts, practices, procedures, and quality improvement principles.
- Excellent verbal and written skills. Comfortable communicating with providers and partners, and patients with varying levels of healthcare across multiple mediums daily, with a natural ability to simplify complex clinical concepts for patients with varying levels of healthcare literacy.
- Healthcare Technology: Ability to quickly learn and proficiently navigate and leverage multiple Electronic Medical and Health Record systems (EMR/EHRs, i.e. Epic, Cerner, Meditech, etc.)
- Strong technical skills; comfortable working with macOS and Windows computers, tablets/smart devices; Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Workspace (Gmail, Google Docs/Sheets/Slides, etc.) and collaboration/video conferencing (Slack, Zoom, and Teams).
- Trustworthy and accountable behavior with a track record of interacting with and maintaining confidential information.
Here’s what we’d like to offer you:
- Equal investment and support for our people and patients.
- A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
- The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
- A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
- We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
- Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.
Additional Requirements:
- (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.
- (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity.
- Varicella - (2) documented doses or A Blood Titer proving.
- Hep B3 Series.
- (Flu) Influenza required.
- COVID Vaccine required.
- Additional health requirements may also be required.
Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
