IT Project Manager

IT Project Manager (on-site)

Responsibilities

• Manage client projects from kickoff to completion, driving successful delivery
• Act as escalation point for engineers, identify challenges in scoping/architecture/delivery
• Enhance resource utilization and boost team productivity by refining systems and processes
• Function as the customer’s primary point-of-contact for projects
• Communicate with all parties in a constructive manner to ensure customer expectations are met
• Oversee and track all client issues across the project lifecycle (pre-and post-delivery) to ensure effective resolution
• Facilitate post-project reviews with internal teams and external clients to capture lessons learned and drive improvements
• Engage with technical teams to resolve project-related obstacles requiring specialized support.
• Manage the daily activities of the consulting & advisory team
• Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements
• Understand overall team objectives, as well as the role and function of each team member
• Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
• Design and maintain process documentation for the consulting & advisory team
• Ensure accurate documentation of technical implementations and solutions
• Manage the process of implementing change efficiently and effectively
• Facilitate client on-sites and oversee team scheduling
• Coordinate with Service Manager on post-project and escalated technical issues raised by the Managed Services team
• Establish and enforce standards, procedures, and best practices for project implementation

Skills & Abilities

• Strong leadership skills with the ability to foster accountability, teamwork, and a positive service culture
• Excellent communication, interpersonal, and customer service abilities
• Ability to thrive in a fast-paced work environment by managing multiple priorities, adapting quickly to change, and maintaining urgency in client interactions
• Broad knowledge of IT systems, applications, processes, and support tools preferred

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in coordinating IT project delivery across multiple departments and functional teams.
• Managed Services Provider (MSP) experience preferred
• Certifications preferred: PMP (Project Management Professional), AZ-900 (Microsoft Azure Fundamentals), and ScrumMaster (CSM or equivalent)

What We Offer:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Performance-based bonuses and incentives
• Supportive and collaborative work culture
• Professional growth and advancement opportunities
• On-the-job training and mentorship