AutoRABIT is the DevSecOps platform purpose-built for Salesforce. It unifies CI/CD, security posture management, and static code analysis to ship changes faster with control. Vault delivers full backup and rapid restore for data and metadata, plus archiving to cut storage costs and risk. CodeScan protects code quality and Guard drives Salesforce org compliance and mitigates data leakage risk. Teams in regulated industries use AutoRABIT to harden releases, meet compliance, and keep Salesforce resilient at scale.
Director, Customer Success — US Region (AutoRABIT)
Role scope
Own adoption, retention, expansion across our strategic U.S. customers for AutoRABIT’s product line. Lead a regional CSM organization and cross-functional motions that make Salesforce development faster while meeting enterprise-grade security, backup, and compliance requirements.
Reporting line
Reports to VP of Customer Success & Enterprise Services. Partners tightly with Sales, Enterprise Services, Support, Product, and Marketing. Team includes a mix of mid-level and Senior/Enterprise CSMs.
Primary outcomes
- Net Revenue Retention ≥ agreed annual target; GRR ≥ agreed annual target; logo retention ≥ agreed annual target
- Expansion of ARR from adoption of additional AutoRABIT capabilities (CI/CD, metadata-aware deployments, backup/restore, data seeding/archiving, code compliance and security performance)
- Time-to-value and usage depth improvements tied to Salesforce DevOps best practices (automated CI/CD, governance, auditability)
- Executive health for top U.S. accounts with clear risk/renewal forecasts and board-ready narratives
Core Responsibilities
- Architect and execute a U.S. success strategy for a regulated-industry customer base: success planning, adoption plays, QBR/EBR rhythm, renewal choreography, and expansion pathways
- Build and lead a high-output CS management layer; set territories, coverage models, capacity, hiring bar, and competency ladders for CSMs
- Institutionalize value realization for Salesforce DevOps: release velocity, change failure rate, MTTR, and audit/compliance readiness; align use cases to additional product features and products
- Stand up CS Operations rigor: health scoring, standardized success plans, renewal/expansion forecasting, Executive Sponsor mapping, and voice-of-customer loops to Product. Benchmarks and metric focus align with current SaaS practice
- Oversee onboarding and value-acceleration programs with Services and Support; codify strategy playbooks for adoption of best practices
- Govern escalations and incident postmortems; drive preventative adoption of backup, recovery, and governance features to reduce risk
- Represent U.S. customers in roadmap and advocacy forums; publish quarterly outcome reports and executive briefs
- Adhere to set internal controls
Required experience
- 6–9+ years in B2B SaaS with 5+ years leading Customer Success teams or post-sales; proven ownership of NRR/GRR and renewals at enterprise scale
- Domain fluency in Salesforce platform programs or DevOps at scale: CI/CD, version control, release management, governance, and audit trails
- Cross-functional leadership across Sales, Services, Support, Product, and Marketing; disciplined operating cadence and forecasting
KPIs and inspection rhythm
NRR, GRR, CSAT, logo retention, expansion ARR, time-to-first-value, deployment frequency, change failure rate, support-to-success deflection, QBR/EBR completion, forecast accuracy. Metric emphasis reflects current SaaS benchmarks and CS leadership studies.
Operating principles
- Security-first adoption, ensuring backup/restore and governance are baseline, not add-ons
- Outcome-based engagement: map each account to measurable DevOps and compliance outcomes tied to AutoRABIT modules
- Data-driven management: standardized health, risk telemetry, and playbooks; weekly renewals forecast and pipeline of expansions reviews
Tools
Salesforce, Jira, CS platform (e.g., Gainsight/ChurnZero), BI stack, AutoRABIT platform modules (CI/CD, Vault, CodeScan, Guard).
Travel and coverage
US regional coverage. Annual executive onsite travel as needed for AutoRABIT sponsored events and major accounts.
Why this role matters at AutoRABIT
AutoRABIT’s platform accelerates Salesforce development while protecting data and metadata through Vault, Codescan, Guard, and related governance best practices; the U.S. Director of CS converts those capabilities into durable customer value, renewals, and expansion
This role is 100% remote with 10% travel. In-person interview required.
Must be eligible to work in and live in the US.Salary range: $150,000-$180,000 depending on experience.
