IT Help Desk Support Specialist - Level 2 at ABC Imaging

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.Responsibilities include:

Level 2 technical support with Apple Mac’s and Windows based computers and servers
Install operating systems, migrations, upgrades, etc.
Install and maintain virtual machines
Setup new or move existing computer hardware and software
Troubleshoot user issues as they arise
Knowledge of cybersecurity and response methods
Run CAT6 cables where needed, and terminate
Maintenance and updates on servers and workstations
Active Directory updates for users
Basic knowledge of camera systems and access control
Identifying technical problems and resolving issues quickly.
Administration of Microsoft Office 365
Maintain product inventory and order supplies and equipment as needed
Work with large format printers and print servers
Basic knowledge of Caldera and Oris print software
Basic knowledge of VoIP phones
Basic knowledge of Mobile Device Management (MDM)
Basic knowledge of PSA’s and RMM’s.
Basic project management skills
Work on time-sensitive tasks with hard deadlines.
Role will have multiple duties or projects at once
Organization skills are critical

Life at ABC Imaging

For 25 years, ABC Imaging has been specializing in printing for the architectural, engineering and construction industry. Whether you are working with hard copy originals (blueprints, plots, vellums), digital files or both, we are experts in design and construction printing. Always on the cutting edge of technology, ABC Imaging has developed its own software program, ABC Remote, to ensure fast and reliable online printing. ABC Remote is provided free of charge as an automated solution for viewing and sending digital plots to any ABC Imaging location nationwide. The program works within ABC Imaging's state-of-the-art online planroom BlueprintOnline. With ABC Imaging, convenience is everything.

Thrive Here & What We Value

Customer-focused approach

Collaborative work environment

Continuous learning and development opportunities

One Stop Visual Solutions for Fortune 500 Companies worldwide

Global Printing and Media company providing a variety of services

Locations in USA, London, Dubai, Shanghai

IT Help Desk Support Specialist - Level 2

Life at ABC Imaging

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