Patient Success Advocate

Duties and Responsibilities:

• Manage patient referrals and statuses to support program goals and ensure patient success.
• Execute patient success programs to improve patient access and adherence to therapies.
• Follow business rules to determine how patients should be dispensed (QuickStart, Bridge, PAP, Paid, etc.) and communicate with the dispensing team.
• Conduct patient status reviews with internal leadership and participate in client meetings as needed.
• Track and report adherence to program directives to external partners.
• Provide recommendations for improving processes, systems, and reporting.
• Resolve complex program-related issues through collaboration with internal teams.
• Ensure timely and accurate documentation in MedPlan.
• Monitor contract accuracy for reimbursement rates.
• Maintain effective communication across operational departments.
• Support patient financial assistance programs and ensure compliance with guidelines.
• Identify process improvements to enhance operational efficiency.
• Foster a collaborative and respectful work environment through effective communication.
• Ensure compliance with all applicable accreditation standards, including URAC, ACHC, and NABP guidelines.
• Perform other duties as assigned.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of two (2) years of experience in a specialty or rare pharmacy environment preferred.

Skills and Competencies:

• Strong communication and presentation skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with specialty and rare pharmacy practices and procedures.
• Ability to work independently and collaboratively in a fast-paced environment.