Area Manager, TSU Guarding, Sandton

VACANCY: TSU PROTECTION SERVICES – AREA MANAGER – GUARDING DIVISION, GAUTENG

Reference Number: GAM2502Job briefTSU Protection Service is looking for an Area Manager (AM) who would be responsible for the operational management at all Security Contracts, including but not limited to the management of Management Systems, the Guard Forces including guards with K9, vehicles, fire-arms, equipment, the safety programs, the budgeting processes and budget control of all the contracts, the support of quotations, site evaluations, preparation for site deployment, the measurements and analyses of sites for improvement as well as the performance of personnel in general. 1. JOB PURPOSE:The major objectives and initiatives of this position are as follows :1) To continuously improve the quality of the services and performance of guards and other personnel ( i.e, reduce the number of complaints per guard )2) To meet or exceed the objectives and targets specified3) To improve the productivity of the guard forces and other personnel4) To improve the profitability of the contracts5) To continuously reduce the expenditure of the contracts on all cost items (at least less than the budget)6) To continuously reduce maintenance and fuel costs on vehicles as well as fines7) To continuously reduce the number of customer complaints (number of complaints as a percentage of the number of customers)8) To continuously reduce the number of theft cases and property damage cases at customer sites (number of cases per site)9) To reduce sick leave (total days sick leave as a percentage of total days worked)10 To have no Contract Breaches11) Minimum of 10 client visits per year per client12) To reduce the number of incidents and accidents by inspectors and guards (percentage per guard employed ) as well as the number of injuries of all personnel2. DIMENSIONS:• STAFF: Mobile Supervisors• Personal Assistance3. PRINCIPAL ACCOUNTABILITIES3.1 Management to ensure above-average performance by personnel, as well as a service that at least meets customer requirements3.2 Regular site visits and observations3.2 Site Evaluations3.4 Client visits and liaison3.5 Strategic planning for all operations (contracts), including training requirements3.6 To ensure the correct and qualitative completion of customer documents and other documents at all contracts through daily audits3.7 Prevention/reduction of theft or damage of customer property, materials, or equipment3.8 Client satisfaction / formal investigations of all complaints and written investigation reports to customers by all contracts3.9 Quality Management System at all contracts3.10 Vehicle management (maintenance and fuel costs and elimination of fines)3.11 Ensure Approvals of exceptions/changes to posting sheets for payroll (payment) purposes3.12 All Area expenses, including expenses related to vehicles, materials, and equipment utilized by the Area (expenses against each cost item in the budget)3.14 Assistance with disciplinary and grievance inquiries3.15 Initiation of disciplinary inquiries involving direct reports3.16 Labour Relations – ensure that procedures applied are in line with labour laws and regulations4. CONTEXTa) OPERATING ENVIRONMENTInteract with customers (Senior Management, Middle Management, and supervision) to communicate changes in/to operational methods /strategies. Meetings with customers, visits to customer sites. Guards operating on/at customer sitesb) FRAMEWORK AND BOUNDARIESOperate within the framework of the BCE Act, Skills Development Act, and the Labour Relations ACT, the Firearms and Controls Act, the Access to Public and Vehicles Act, Act 53 of 1985, Legal Succession Act 9 of 1989, as well as company policies and principles under the direction of the Operations Director5 RELATIONSHIPS (Who and Why)5.1 Customer Meetings to discuss service, contract requirements, and site surveys and evaluations5.2 Management Meetings and Reporting5.3 People reporting to Leadership, meetings, discussions, feedback, and reviews5.4 Workforce Leadership and Communication6. JOB SPECIFICATIONSKnowledge: Degree or equivalent and 5-6 years of experience in securityOperations management, as well as proficiency in English and a good knowledge ofcurrent BCEA and labour legislation, and other legislation relevant to the Security IndustrySkills: Negotiation and communication skillsTraining Requirements: 1) Excel - Advanced2) Word3) Leadership4) Presentation skills, including PowerPoint7. JOB CHALLENGES7.1 To exceed objectives and targets7.2 To improve the knowledge and skills of the guard force7.3 To prevent theft by ensuring that the guard force is disciplined, alert, innovative, and well trained as well as the continuous improvement of security systems, strategies, and measurements ( i.e. cable theft )7.4 To continuously initiate or be up to date with best practice with regard to the prevention of crime and theft.7.5 Continuous redeployment of manpower in the most efficient and most productive way7.6 To convince customers to improve their security systems and support systems8. PLANNING8.1 Plan site visits and surveys8.2 Plan analyses of daily, weekly, or monthly reports8.3 Plan / schedule the completion of statutory reports ( e.g., Equity and BEE )8.4 Plan daily auditing of documents8.5 Plan the redeployment of manpower8.6 Plan for management review sessions8.7 Plan performance appraisals8.8 Plan meetings8.9 Plan training to be attended8.10 Plan for annual budget8.11 Daily, weekly, and monthly tasks and activities9. ORGANISING:9.1 Organise site surveys as well as meetings with customers9.2 Organise disciplinary hearings9.3 Organise cost/ expenditure review sessions9.4 Organise meetings with the team to review progress towards objectives and targets9.5 Organise redeployment of manpower9.6 Organise site surveys9.7 Organise meetings9.8 Organise training10. CONTROL:10.1 Control the costs and the spending of the contracts to be less than the budget10.2 Control the spending on vehicle maintenance and fuel10.3 Ensure that all contracts follow the Quality Management System procedures and instructionsALL RELEVANT QUALIFICATIONS, CV, ID TO BE ATTACHED AS REQUESTED.

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