Staff Technical Support Engineer- SNOW

WHAT YOU WILL BE DOING

• We are looking for a proactive and technically skilled ServiceNow Support Engineer to support
• and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.
• The ideal candidate must have hands-on experience with ServiceNow integrations, and will
• play a key role in ensuring seamless platform support, troubleshooting, and integration of
• ServiceNow with Saviynt IGA platform.
• Key Responsibilities:
•  Provide day-to-day support for the Saviynt App & REST Connectors.
•  Provide technical support and issue resolution for ServiceNow platform customers.
•  Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
•  Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
•  Collaborate with cross-functional teams to understand integration requirements and
• deliver scalable solutions.
•  Collaborate with identity management and ITSM teams to optimize request fulfillment
• processes.
•  Maintain staging tables, scheduled jobs, and catalog items related to Saviynt
• integration.
•  Document technical solutions, workflows, and integration configurations.

WHAT YOU BRING

3+ years of experience supporting ServiceNow platform and integrations. Strong knowledge of ServiceNow integration using REST APIs. Experience with ServiceNow modules like Request Management, Catalog Items, andWorkflow Editor. Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting. Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth). Excellent communication and problem-solving skills.
•  ServiceNow Certified System Administrator or Integration Specialist preferred.