Regional Director of Pharmacy - CA, WI, TX

Mixlab is seeking a mission-driven and operationally-minded Regional Director of Pharmacy Operations to oversee pharmacy operations across multiple sites and ensure continued excellence in quality, compliance, and service. This role will serve as the PIC at our CA facility as well as assist in scaling our operations nationally, managing pharmacy performance, supporting compliance efforts and supporting our lab leaders and pharmacists to deliver best-in-class care for pets and their parents.

Operational Responsibilities

• Work alongside the executive team to hone efficiencies, elevate production and uphold operational standards including performance metrics, safety, and compliance
• Provide direct leadership and oversight of pharmacy operations across both the NY and FL labs.
• Serve as the PIC for one site (CA) while supervising the designated PICs at Mixlab WI and Mixlab TX.
• Supervise and support the growth of on-site pharmacists and pharmacy technicians across CA, TX and WI labs.
• Ensure consistent operational standards, SOP implementation, and performance metrics across both sites.
• Collaborate closely with site-level pharmacists, technicians, and corporate teams to drive improvements and efficiencies.
• Work with logistics, supply chain, care, compliance, and engineering teams to ensure seamless end-to-end operations.
• Own and drive KPIs including but not limited to:
• Prescription turnaround time: Target new scripts < 1 day, refills, < 2.5 days
• Order accuracy rate: Maintain ≥99.9% across both sites
• Inventory accuracy: ≥98% via monthly reconciliation audits
• Labor efficiency: Script per FTE > as defined by quarterly goals
• Daily Site Script and revenue goal: 100%
• On-time delivery rates: 92%+ for standard and expedited shipping.
• Monitor and analyze production workflows to identify and resolve process inefficiencies.
• Develop and implement capacity planning tools, shift scheduling optimizations, and technician utilization models to meet demand.
• Process, compound, and review medication orders as needed 

Compliance Responsibilites

• Act as the designated person for compounding for CA Site per USP <795> defined as follows:
• Compounded nonsterile preparations: The responsibility of the designated person(s) includes but is not limited to: Overseeing a training program to ensure competency of personnel: Personnel with direct oversight. Cleaning personnel. Personnel that compound CNSPs. Personnel that perform in-process checks. Personnel that perform final verification. Personnel that dispensing CNSPs. Certifiers/contractors/inspectors/surveyors. *Designated person can delegate training to an assigned trainer. Selecting an acceptable and reliable source to obtain non-active pharmaceutical ingredients (API) components when they are not available via an FDA-registered facility. Monitoring and observing compounding activities and taking immediate corrective action if deficient practices are observed. This includes evaluating when individuals should be excluded from working in compounding areas, which is based on the risk of contaminating the CNSP and the environment. Ensuring that policies and procedures are fully implemented. Making or approving any change(s) or alternations(s) to policy and procedure. Reviewing and approving all policies and procedures initially and at least every 12 months to ensure they reflect current practices. Ensure that follow-up is carried out if problems, deviations, or errors are identified. Have a process that allows for special accommodation for personnel if the quality of the CNSP is maintained and the environment will not be affected. Ensure there is an area designated for nonsterile compounding. Ensure that the organization has a formal, written quality assurance (QA) and quality control (QC) program. Have training, experience, responsibility, and authority in quality assurance. Reviews and documents the QA and QC program at least every 12 months. Reviews all complaints to determine whether the complaint indicates a potential quality problem with the CNSP. Determines whether a CNSP is expected to retain its integrity or quality when temperature excursions occur when compared to USP <659>.
• Act as the Performance Improvement Coordinator for CA site:
• Assist with the compounding of non-sterile pharmaceutical preparations 
• Maintain knowledge of and follow applicable SOPs, USP chapters <795>, <800>, and all relevant chapters and regulatory standards
• Ensure collection of quality related data (e.g. internal/external variances, compound potency, chemical purity)
• Participate in Performance Improvement (PI) activities, internal audits, training documentation, and variance analysis
• Participate in preparation of the Annual PI Report with the Compliance team
• Report ADRS, internal quality concerns, etc. to applicable agency
• Conduct and complete documentation on annual reassessments
• Conduct CQI activities in conjunction with the VP of and OPS and Compliance 

People & Cross Functional Responsibilities

• Develop the leadership teams at each respective team to deliver on our core values of make it happen, do what’s right, and mix with love. This entails helping them coach their employees, leading process improvement projects, and thinking big picture on who we can ensure Mixlab provides superior service
• Prepare site teams for the next level of managers for each respective function - processing and compounding
• Collaborate with the digital and AI team to provide guidance on product features
• Communicate with Veterinarians and their staff and Pet Parents as required

Required Qualifications

• Active Pharmacist license in California; ability to obtain others as needed. Multiple state licenses preferred.
• 5+ years of experience in pharmacy operations, with at least 2 years in multi-site leadership roles.
• Deep knowledge of non-sterile compounding and regulatory requirements (USP 795/800).
• Proven track record managing quality and compliance across pharmacy operations.
• Experience leading diverse, distributed teams with 30+ FTEs.
• Strong communication skills and ability to influence across levels and functions.
• Highly organized, data-driven, and comfortable in a fast-paced, rapidly changing environment.
• Travel required (up to 25%) to pharmacy sites across the U.S.

Preferred Qualifications

• Experience in veterinary pharmacy or startup/high-growth environments.
• Multi-State Licensure.
• Prior success navigating NABP, state inspections, or DEA audits.
• Familiarity with pharmacy software platforms and workflow automation tools.

What We Offer

• Competitive salary, equity, and performance bonus
• 100% employer-paid health, dental, and vision insurance
• 401(k) plan with annual match
• Generous PTO, parental leave, and paid holidays
• Annual pet care allowance and wellness benefits
• Opportunity to help shape the future of pet healthcare
• Relocation Package for exceptional candidates