Your Role:
As the Manager of Custom Program Management, you’ll guide the daily operations of the Custom Program Management (CPM) team – balancing customer service, operational efficiency, and cost management to ensure every CEA CAPA custom program runs smoothly. You’ll partner with faculty and institutional stakeholders to set clear expectations, design effective strategies, and support enrollment goals for both custom and faculty-led programs.This role is both strategic and hands-on: you’ll guide your team in building efficient processes, anticipating partner needs, and delivering solutions that make programs successful from start to finish—while fostering strong, collaborative relationships.
What You’ll Do:
- Lead CPM team, overseeing stakeholder support, pre-departure needs, and systems training.
- Manage and prioritize team workload to maintain efficiency and ensure a balanced, sustainable workflow.
- Meet weekly with team members to track program timelines, enrollment trends, and billing, while coaching and supporting their professional growth.
- Act as the go-to resource for any program-related concerns during the pre-departure and in- country phases of the custom program lifecycle.
- Step in to support daily operations during busy or transitional times, ensuring program success while supporting your team.
- Partner closely with internal teams to ensure a seamless handover process from the development to implementation phase of the custom program lifecycle.
- Identify and implement process improvements to streamline operations and enhance program outcomes.
- Analyze custom program evaluations to uncover trends and implement changes that strengthen program delivery.
- Collaborate with finance to ensure all custom program invoices are sent and paid according to contracted timelines.
- Manage onboarding, team development, and performance management to ensure a high-performing and engaged team.
- Oversee a portfolio of custom programs, managing planning, faculty support, and contract fulfillment from start to finish.
Salary:
$70,000-$75,000
What Makes a Great Candidate:
- 5+ years of experience in partner or client relationship management, customer service, or sales; with at least 2 years in a leadership or supervisory role.
- Bachelor’s degree or higher.
- Strong commitment to work collaboratively with team members and across diverse groups within an international organization.
- Skilled in managing budgets, prioritizing tasks, and executing contracts within deadlines.
- Confident handling and resolving customer concerns with professionalism and care.
- Effective communicator, able to collaborate with a variety of internal and external stakeholders.
- Highly organized with strong project management abilities.
- Excellent interpersonal and communication skills.
- Strong analytical thinking and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Dedicated to ensuring equitable access and meaningful opportunities, in alignment with CEA CAPA’s mission, vision, and values.
What Makes You Stand Out:
- Experience studying, living, or working in multicultural environments.
- Experience with international education or higher education administration.
- Proficiency with Salesforce is highly valued.
- Advanced degree is a plus.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S.
universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA:
- Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
- Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
- Support for Your Whole Life: Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most.
- Perks & Discounts: Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
- Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
70000.00 To 75000.00 (USD) Annually
