About the Role
We’re looking for a sharp, adaptable Solutions Engineer to join our fast-moving team. You’ll act as the connective tissue between our customers and our product to ensure smooth integrations, unblock technical challenges, and translate customer needs into product insights.This is a hybrid role for someone who loves working with people as much as they love solving integration challenges. You’ll collaborate closely with customers, engineering, and product teams, and play a key role in both post- and pre-sales workflows.
If you thrive in ambiguity, get energy from helping others, and can debug just about anything, we’d love to meet you.
Responsibilities
- Guide customers through integration and implementation, serving as their technical point of contact
- Debug and troubleshoot technical issues across the stack
- Collaborate closely with the product team to relay user feedback
- Support sales conversations by providing technical perspective
- Build tooling, documentation, and workflows that make future integrations smoother for everyone
Qualifications
- 1–2 years in implementations, onboarding, or customer-facing technical roles
- Comfortable with complex software or AI, and fluent with integrations, APIs, and agents
- Able to speak to data hosting and customer environments during implementations
- Excellent communication skills
- Startup-oriented mindset: comfortable with ambiguity and rapid iteration, not precious about what you need to do to get a job done
Bonus
- Experience writing technical docs or building tooling
- Track record of working cross-functionally with sales, product, and engineering teams
- Experience supporting high-growth products or startups
What makes us interesting
- Small, elite team of ex-founders, researchers from top AI Labs, top CS grads, and engineers from top companies
- True ownership You will not be blocked by bureaucracy, shipping meaningful work within weeks rather than months
- Serious momentum We're well-funded by top investors, moving fast, and focused on execution
What we do
- Ship consumer products powered by cutting-edge AI research, and
- Build infrastructure that facilitates research and product, and
- Innovate cutting-edge research that will open up new consumer product forms
The Details
- Full-time, onsite role in Menlo Park
- Startup hours apply
- Generous salary, with additional benefits to be discussed during the hiring process
