Key Output
• Planning and coordinating of repair, service and maintenance jobs for a team of service artisans to comply with Caterpillar standards and customer requirements. • Planning, Prioritizing and initiation of jobs and long term planning of component change outs. • Assist with achievement of key performance indicators (KPI’s) • Ability to apply warranty policies and procedures. Resolve internal and external customer queries. • Building of Bar Charts for projects. • Timekeeping of workforce.
• Managing the work in progress (WIP), work order closing and work order history. • Effective self-management, Control returning of components. • Prepare reports as required and attend site meetings, customer meetings and other relevant meeting when required, FMCS and quarterly mining plan. • Manage signed fleet downtime and ensure that correct downs are recorded on AMT • Component change out Management as per Life cycle cost of equipment.• Parts ordering process knowledge and parts follow up with parts department.• Meetings and follow-ups with BRC regarding components that is under repair.
• Scheduling of LDV maintenance as per customer plan.• Adhere to planning and scheduling SOP.• Working hand in hand with Site Performance Manager.
Qualification, Experience and Competencies
• Matric, and trade certificate (Diesel or Earthmoving Mechanic) • 3 years planning and scheduling experience. • Knowledge of safety and MHSA requirements. • SAP, CRM, AMT, processes and SAP, SIS user knowledge. • Sound business and financial acumen; sound business communication and presentation skills. • Advanced Microsoft Office knowledge.
