ApplyDescription
We're looking for a highly motivated Automation Specialist to join our team at BizIQ, a leading digital marketing firm. In this role, you will provide an exceptional onboarding experience for new customers of GoIQ, our CRM product built on the Go High Level CRM platform. You will guide customers through the initial setup, ensuring a smooth transition to our platform by translating their business needs into automated workflows and sales funnels. Your primary goal is to empower our customers to use GoIQ effectively, helping them achieve their business goals and see the full value of our product.
About the Company
At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.Requirements
- Lead the customer onboarding process from start to finish.
- Design and implement automated workflows, campaigns, sales funnels, and email/SMS sequences that align with customer business processes.
- Configure and customize GoIQ for new customers, including setting up pipelines, calendars, forms, and custom fields.
- Provide clear and effective training to customers on how to use the Go High Level platform and GoIQ features to maximize their results.
- Document and maintain customer-specific configurations and best practices.
- Collaborate with Sales teams on new customer sales consultations.
- Collaborate with sales and support teams to ensure a seamless handoff and continued customer success.
- Participate in cross functional projects
Competencies
- Customer-Centric Impact: Demonstrates a strong customer-centric mindset, translating client goals into measurable success plans that drive retention and value.
- GoHighLevel Platform Mastery: Possesses extensive hands-on expertise with the Go High Level/GoIQ platform—building workflows, campaigns, funnels, pipelines, calendars, and forms to defined use cases.
- Sales & Marketing Process Literacy: Understands end-to-end sales and marketing processes and designs CRM automations that optimize acquisition, nurture, conversion, and expansion.
- Client Communication & Relationship Management: Excels in clear, empathetic communication to build strong client relationships, run discovery, set expectations, and secure decisions/next steps.
- Technical Troubleshooting & Quality: Utilizes disciplined problem-solving and attention to detail to diagnose and resolve onboarding/configuration issues and ensure compliant, high-quality outcomes.
- Self-Management & Project Delivery: Operates as a self-starter who manages multiple onboarding projects simultaneously, prioritizes effectively, meets deadlines, and escalates risks appropriately.
Experience and Education
- 3+ years Go High Level CRM platform.
- 3+ years of experience with CRM tools.
- Strong understanding of digital marketing principles is preferred.
- Bachelor’s Degree in business, marketing, or a related field preferred.
Company Benefits & Perks
- Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more.
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays.
- Retirement Savings: 401K.
- Parental leave: Inclusive and supportive parental leave policy.
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes including Amazon gift cards or other prizes.
Commitment to Diversity
As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.
