Customer Success Associate
Company Overview:Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It’s not just our surveillance that’s fast, our US based customer support team is available 24/7 to assist our customers.Job Overview: The Customer Success Associate will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services.
Will assist customers, via telephone, email, or tickets, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers. Work Schedule: M-F 8a-5p and or 9a-6pPay Rate:$15.00 per hourMain Responsibilities:
- Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues
- Assist customers via inbound calls, emails, and tickets
- Perform follow-up outbound calls when first call resolution was not attained
- Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner.
- Develop deep knowledge of Pro-Vigil systems and technology
- Responsibilities may include Knowledge Center and Standard Operating Procedures documentation
- Document all customer interactions and other information as required
- Other duties as assigned.
Job Requirements/Preferences:
- HS Diploma/GED required
- 1 year of customer service/support experience preferred
- Previous call center, customer service or support or banking or retail experience preferred
- Basic computer skills
- Great communication and interpersonal skills
- Great customer service skills such as de-escalating customers and proper email response etiquette preferred
- Ability to multitask and be detailed oriented
- Exhibits the ability to prioritize tasks and complete them
- Stable work history
- Ability to successfully pass background check and drug screen is required
Up to 15 (USD) Hourly
