Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.
We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.What you’ll do
- Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
- Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
- Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
- Expand current customer accounts through upsell opportunities of products and services
- Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
- Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
- Become an industry expert by continuously seeking out and learning industry trends and best practices
- Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
- Provide customers with marketing, industry and platform best practices
- Connect customers with ecosystem partners (i.e. software, agencies, production)
- Mitigate churn by proactively addressing leading indicators
- Maintain and update an accurate log of activity in our CRM system
- Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
- Preemptively spot patterns to improve usage and adoption
Do you have what it takes?
- 3+ years of Customer Success and/or Account Management, preferably in SaaS
- Excellent communication, presentation, written, negotiation and listening skills
- Demonstrated interest in the SaaS, online video, and influencer industries
- Growth mindset and a positive attitude
- Ability to organize and prioritize time and tasks
- Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
- Graduate of a four-year university or equivalent professional experience
What We Offer
- Competitive salary, bonus, and equity
- Clear path for career growth
- Remote-first work with a stable home base
- Unlimited PTO and flexible parental leave
- Full health, dental, and vision coverage
- 401(k) plan with company match
- Monthly stipends for home office or coworking space
Are you interested in applying?
- Click the “Apply for this position” button
- Fill out the short form
- We will review the applications and email candidates who qualify to set up a first-round interview
