Key Output
• Job Initiation• Communications to customer, supplier and Service Department.• Monitoring system service setups and intervals.• Distributing system generated servicing to the correct branches and controllers.• Co-ordinating physical servicing.• Checking SOS sampling and logging calls for any critical sampling results.• Updating completed services in system.• Checking and authorizing service paperwork. (Invoices etc.)• Enforcing service processes and keeping physical services within the correct allowed service parameters and service windows.• Ensuring the system machine hours is correct for proper service logging.• Logging service calls manually if and when required.
(System fault, incorrect hours etc.)• Co-ordinate ROP contract machine servicing, sampling and paperwork.
Qualification, Experience and Competencies
• Grade 12 • Technical Background• Computer Literate• Accuracy and attention to detail• Negotiation Skills• Good People Skills• Ability to prioritize and perform under pressure.• Technical planner or supervisor experience will be an advantage
