Support Specialist, Integration at Restaurant365

The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value:

Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 Non-POS integrations functions
Route non-integrations customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Assist Manager, Integration Support in rolling out and supporting new non-POS integrations
Other duties as assigned

What you'll need to be successful in this role:

High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
Restaurant Industry Experience
Strong understanding of general business principles
Previous experience in a Support Role

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Life at Restaurant365

Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. Restaurant365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool - specifically for restaurants - that scales and positions restaurant concepts for growth.

The platform is mobile and runs on both PC and Mac. The connectors, import functions, and Open APIs truly enable Restaurant365 to "talk" with other systems including POS providers, payroll processors, vendors, and banks.

Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. With offices in Irvine, CA, and Austin, TX, Restaurant365 truly ties the restaurant industry together with complete restaurant management software.

Thrive Here & What We Value

Company Overview:

Restaurant365, a leading provider of cloud-based solutions for the restaurant industry, prides itself on empowering team members to produce topnotch results while elevating their skills. Our mission is to constantly evolve and improve, ensuring we remain "Best in Class" by prioritizing customer satisfaction, equitable pay practices, and a collaborative work environment.

Our Core Values:

Customer Satisfaction & Retention: We believe that our success is directly tied to the happiness of our customers. Our team works tirelessly to provide exceptional service and memorable dining experiences for every guest who walks through our doors.

Equitable Pay Practices: At Restaurant365, we are committed to providing fair compensation for all employees while maintaining transparency in our pay practices. We believe that a motivated team is the key to achinas success and growth.

Support Specialist, Integration

How you'll add value:

What you'll need to be successful in this role:

PREFERRED QUALIFICATIONS

Life at Restaurant365

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