CRM Data Specialist at Restaurant365

We are seeking a detail-oriented and process-driven professional to manage and optimize our lead conversion and Salesforce CRM data processes. This role will be instrumental in ensuring the accuracy, quality, and completeness of all lead and contact information, enabling the sales and marketing teams to work with reliable data for effective outreach and conversion.

The ideal candidate will be comfortable leveraging technology to maintain a clean, organized, and efficient Salesforce CRM database. This role will sit on the Marketing Operations team while assisting the Sales Development team with lead conversion and the Revenue Operations team with data hygiene.

How you'll add value:

Lead Conversion & Data Management: Convert leads to contacts in Salesforce CRM with accuracy and timeliness; ensure all converted leads have complete, accurate, and relevant information; conduct research to verify business details such as physical address, number of locations, and additional relevant business information before conversion ; qualify leads to ensure relevance to the business and categorize any unqualified leads into clear buckets (e.g., incomplete data, out-of-scope industry, duplicate) for appropriate handling and future reference.
Data Quality & Enrichment: Regularly review and enrich leads, contacts, and accounts to maintain the highest level of data integrity, utilizing tools like ZoomInfo, Datassentials and Restaurantology; identify and fill data gaps to ensure the Salesforce CRM database is comprehensive and reliable.
Process Improvement & Collaboration: Develop and refine lead conversion workflows for greater efficiency and accuracy; collaborate with sales and marketing teams to align on lead qualification criteria and data standards; provide feedback and recommendations to improve Salesforce CRMutilization and data quality processes.
Reporting & Insights: Track lead conversion metrics and provide regular reports to sales leadership; identify trends, gaps, and opportunities for process optimization.

What you'll need to be successful in this role:

Experience with Customer Relationship Management (CRM) systems such as Salesforce CRM preferred.
Strong attention to detail and commitment to data accuracy.
Ability to research business information quickly and effectively.
Proven ability to prioritize tasks and meet same-day deadlines in a fast-paced environment.
Proficiency in data entry and standard business software applications (Microsoft Office, Google Workspace, etc.).
Strong organizational, analytical, and communication skills.
Tools: Salesforce CRM, ZoomInfo, Datassentials, Restaurantology

PREFERRED

Experience in sales operations, data administration, or lead management roles.
Familiarity with data enrichment tools and lead generation platforms.
Basic understanding of sales pipelines and Salesforce CRM best practices.

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Life at Restaurant365

Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. Restaurant365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool - specifically for restaurants - that scales and positions restaurant concepts for growth.

The platform is mobile and runs on both PC and Mac. The connectors, import functions, and Open APIs truly enable Restaurant365 to "talk" with other systems including POS providers, payroll processors, vendors, and banks.

Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. With offices in Irvine, CA, and Austin, TX, Restaurant365 truly ties the restaurant industry together with complete restaurant management software.

Thrive Here & What We Value

Company Overview:

Restaurant365, a leading provider of cloud-based solutions for the restaurant industry, prides itself on empowering team members to produce topnotch results while elevating their skills. Our mission is to constantly evolve and improve, ensuring we remain "Best in Class" by prioritizing customer satisfaction, equitable pay practices, and a collaborative work environment.

Our Core Values:

Customer Satisfaction & Retention: We believe that our success is directly tied to the happiness of our customers. Our team works tirelessly to provide exceptional service and memorable dining experiences for every guest who walks through our doors.

Equitable Pay Practices: At Restaurant365, we are committed to providing fair compensation for all employees while maintaining transparency in our pay practices. We believe that a motivated team is the key to achinas success and growth.

CRM Data Specialist

How you'll add value:

What you'll need to be successful in this role:

PREFERRED

Life at Restaurant365

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