Support Specialist, Operations at Restaurant365

Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value:

Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and / or screen share as necessary to understand problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 software operations, catering, scheduling, and manager log functions
Route non-operations customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management

What you'll need to be successful in this role:

Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
Restaurant industry experience
Strong understanding of general business principles
Excellent problem-solving skills
Strong customer service skills
Clear and effective oral and written communication
Strong grasp of software and internet technologies

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Life at Restaurant365

Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. Restaurant365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool - specifically for restaurants - that scales and positions restaurant concepts for growth.

The platform is mobile and runs on both PC and Mac. The connectors, import functions, and Open APIs truly enable Restaurant365 to "talk" with other systems including POS providers, payroll processors, vendors, and banks.

Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. With offices in Irvine, CA, and Austin, TX, Restaurant365 truly ties the restaurant industry together with complete restaurant management software.

Thrive Here & What We Value

Company Overview:

Restaurant365, a leading provider of cloud-based solutions for the restaurant industry, prides itself on empowering team members to produce topnotch results while elevating their skills. Our mission is to constantly evolve and improve, ensuring we remain "Best in Class" by prioritizing customer satisfaction, equitable pay practices, and a collaborative work environment.

Our Core Values:

Customer Satisfaction & Retention: We believe that our success is directly tied to the happiness of our customers. Our team works tirelessly to provide exceptional service and memorable dining experiences for every guest who walks through our doors.

Equitable Pay Practices: At Restaurant365, we are committed to providing fair compensation for all employees while maintaining transparency in our pay practices. We believe that a motivated team is the key to achinas success and growth.

Support Specialist, Operations

How you'll add value:

What you'll need to be successful in this role:

Life at Restaurant365

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