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Full-timeDescriptionSpatial Front Inc. (SFI) is seeking a Sr. Business Analyst – ServiceNow to join our team supporting a dynamic, science-driven federal client. In this role, you’ll act as a trusted advisor, consultant, and implementation partner, bridging the gap between business needs and technical solutions to deliver impactful digital transformation through ServiceNow.
Work Environment:Flexible/remote, with occasional on-site support as needed.
What You’ll Do
- Partner with clients to understand business goals, challenges, and requirements.
- Facilitate workshops and requirements-gathering sessions, translating needs into actionable documentation.
- Lead Agile implementation activities across the full life cycle: design, development, testing, deployment, and support.
- Educate and advise customers on ServiceNow best practices (SPM, SecOps, Agile/Test).
- Perform gap analyses between current and desired processes, assessing legacy systems and ServiceNow OOB functionality.
- Write user stories with acceptance criteria and functional tests aligned with Agile methodologies.
- Document workflows, requirements, and processes in repositories.
- Collaborate with developers and stakeholders to ensure requirements are understood, built, tested, and delivered successfully.
- Provide mentorship to other analysts and serve as a relationship-builder with clients.
Requirements
What You Bring
- Bachelor’s degree (required).
- 7+ years of professional experience, with at least 3 years in an Agile environment.
- Experience advising, consulting, and managing client expectations.
- Strong written and verbal communication skills, including proficiency with professional consultant-level slide decks.
- Proven ability to collaborate effectively, actively listen, and drive stakeholder engagement.
- Hands-on experience with Scrum methodology to manage workflows and requirements.
- Experience working directly with development teams, end users, and mentoring other analysts.
- Experience in ServiceNow implementations (SPM, SecOps, Agile, Test), particularly in federal environments.
- Familiarity with repositories to archive, create lists, and document libraries.
- Demonstrated skills in gathering, analyzing, and documenting business requirements.
- ServiceNow System Administrator and ITSM Implementation certification (preferred).
- Strong organizational, multi-tasking, and time management abilities.
- Understanding of ITIL processes, operations, and procedures.
- Ability to work independently and as part of a remote team.
Additional Information
- Clearance: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance. Background checks will include Criminal History, Education Verification, Employment Verification, Professional Certifications, and Credit History. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
- Work Environment:Flexible/remote, with occasional on-site support as needed.
- Salary Range: $85,000 - $130,000 Annually
- Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
- Other:
- This is a full-time W2 position.
- Please no agencies, third parties, or Corp-to-Corp submissions.
- Spatial Front Inc. is an Equal-opportunity employer; all qualified applicants will receive consideration for employment.
- SFI participates in E-Verify.
Salary Description$85,000 - $130,000 Annually
