At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Software Engineer
About the Role
We are seeking a highly skilled Software Engineer to drive the design, development, and integration of advanced telephony capabilities into our enterprise platforms.
Responsibilities
- Define architecture and lead implementation of C#/.NET applications with integrated telephony (call recording, real-time call handling, analytics).
- Partner with stakeholders to shape the telephony roadmap, ensuring alignment with business goals.
- Architect and maintain integrations with platforms like Twilio, Asterisk, Genesys, Avaya, Cisco UC, or Amazon Connect.
- Ensure high availability, security, and resilience in real-time communication environments under heavy load.
- Lead resolution of complex issues in SIP signaling, media negotiation, and latency optimization.
- Oversee integrations with CRMs, analytics tools, and back-end systems for complete communication lifecycle management.
- Strong Skills in Documenting Code and Providing Technical Documentation.
- Mentor and coach engineers, run code reviews, and foster a culture of technical excellence and collaboration.
Requirements
- 2+ years in software engineering
- Extensive C#/.NET experience with a strong focus on telephony systems.
- Hands-on experience with Genesys PureCloud or Amazon Connect in a production environment.
- Knowledge of porting legacy Java applications to .NET with a focus on containerization (e.g., Docker, Kubernetes).
- Proven success in integrating with telephony APIs and protocols (SIP, RTP, VoIP, PBX, CTI).
- Deep knowledge of real-time communication technologies, async programming, and multithreaded systems.
- Proficiency with RESTful APIs, SQL Server, and cloud services (Azure or AWS).
- Solid grasp of network protocols, WebRTC, or event-driven messaging systems.
Preferred Qualifications
- Experience with telecom compliance frameworks (HIPAA, GDPR, STIR/SHAKEN, PCI DSS).
- Familiarity with enterprise contact center platforms (NICE inContact).
- DevOps skills including CI/CD pipelines and infrastructure-as-code.
- Contributions to open-source telephony projects (FreeSWITCH, Asterisk).
- Ability to effectively interact with customers and pre-sales teams to support solution design, demonstrations, and technical discussions.
Soft Skills
- Clear communicator able to translate technical strategy into actionable plans.
- Excellent problem-solving and analytical thinking.
- Strong decision-making and ownership over architecture and delivery.
- Passion for developing teams, improving processes, and delivering impactful solutions.
- Strong mentoring and technical leadership skills.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
