About us
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
Want to join us?
Your new role
At Digital Science, we put our customers at the core of everything we do. We strive to deliver an exceptional experience for our Academic and Publisher customers—from the first touchpoint, through implementation, and throughout their long-term partnership with us.
As a Customer Engagement Manager for Elements and Figshare, you will play a critical role in supporting UK institutions as they adopt and maximize value from our solutions. You will partner closely with research offices, library teams, and institutional leadership to ensure success in areas such as research information management, open access compliance, showcasing research outputs, and preparing for the UK Research Excellence Framework (REF). You will collaborate with colleagues across Customer Success, Product, and Sales to ensure our customers achieve measurable value from their investment and are empowered to tell their research impact story.Please note - due to business need, we can only accept applications from candidates who reside in the UK, where we have an established legal entity.If you apply from outside of this area, your application will not be considered.
- Serve as the primary post-sales relationship manager for a portfolio of UK institutions using Elements and Figshare.
- Lead onboarding and training programmes, ensuring smooth adoption and early impact delivery.
- Partner with research offices and library leaders to align solution usage with strategic objectives, including REF preparation, open access compliance, and research impact reporting.
- Support institutions in capturing, curating, and showcasing research outputs, data, and impact case studies.
- Monitor customer health, identify risks, and proactively intervene to ensure retention and growth.
- Collaborate with Product teams to communicate customer needs, especially those driven by UK policy and REF cycles.
- Contribute to a knowledge-sharing culture by producing playbooks, resources, and best practices for UK engagement.
- Advocate for customers internally while promoting adoption of new features and releases.
- Experience in customer success, engagement, or a similar customer-facing role within academic publishing, research information management, or scholarly communications.
- Strong understanding of the UK higher education and research landscape, particularly the Research Excellence Framework (REF) and its implications for institutions.
- Knowledge of open access policy, research data management, and research impact assessment.
- Excellent communication and facilitation skills, able to work confidently with senior stakeholders in research offices and libraries.
- Strong organisational skills, able to manage multiple institutional relationships simultaneously.
- A collaborative approach with the ability to work cross-functionally across Customer Success, Sales, and Product teams.
Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans.
The values we live by are:We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs.
All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
