Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers. In addition, this position includes responsibilities centered on strategic coordination and support of all resident programs within the Community such as recreational, social, cultural, educational and entertainment.
Position Responsibilities:
- Partners with Community Manager and Administrative Assistant to effectively manage the front reception area, clubhouse rentals, community events, sponsorships, administrative tasks and the Social Committee.
- Filter inbound calls and execute appropriate assistance for all residents, board members and AAM employees.
- Retrieves and distributes all voice mails left with front reception.
- Greets all homeowners and determines their immediate needs.
- Assist with resident events and serving alcohol during the events.
- Monitors pickups/deliveries.
- Partners with the Community Manager and Administrative Assistant to identify, coordinate and market all community events, programs and services.
- Oversee support staff and event facilitators to ensure facilities, events, classes and customer service meets the needs of the residents.
- Develop and maintain active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.
- Work with residents to assist in the establishment of chartered clubs.
- Secure all entertainment, food, decorations, and items necessary to carryout events.
- Oversee the operation of the membership desk and/or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control and required documentation.
- Oversee the New Resident Orientation.
- Attend Board, club, committee meetings and all community events, as required.
- Assess overall success of events through focus groups and evaluations.
- Perform other duties as directed.
Knowledge, Skills and Abilities:
- The ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
- Effective and dynamic public speaking skills.
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
- Leadership: a demonstrated ability to lead people and get results through others.
- Time management: the ability to organize and manage multiple priorities and meet deadlines.
- Able to multi-task with frequent interruptions, changes and delays while remaining focused and work effectively, efficiently and cheerfully under such circumstances.
- Good reasoning skills with the ability to problem solve exercising good judgment and decision making.
- Able to recognize and adjust to change.
Physical Demands & Work Environment:
- Position involves sitting, standing, and movement throughout the day.
- Utilizing a computer in an office setting.
- Capable of working extended hours, to include evenings, weekends and holidays.
- Physically able to work indoors or outdoors in varied weather conditions.
- Lift, carry and manage equipment and supplies.
- Use a ladder, and participate in and train others in the rules of activities.
