Manager, Infrastructure Operations100% Remote within the U.S.Contract with potential to extend or convertAbout the Role
We are seeking an experienced
Infrastructure Operations Manager to lead and optimize infrastructure services across data center and cloud environments. This role combines hands-on technical expertise with team leadership, ensuring high availability, security, and operational excellence.
Key Responsibilities
- Oversee infrastructure operations supporting a 24x7 environment , ensuring 99.9%+ uptime and SLA compliance.
- Provide technical leadership for system upgrades, cloud adoption, and complex troubleshooting.
- Act as a Level-3 escalation point , leading root cause analysis and major incident resolution.
- Participate in on-call rotation and serve as lead for major outages (1-hour SLA).
- Plan lifecycle refresh and upgrades across server, storage, network, and cloud.
- Drive monitoring, automation, and continuous improvement initiatives.
- Manage and mentor a team of systems engineers, fostering collaboration and best practices.
- Partner with IT leadership to align infrastructure strategy, standards, and security.
Qualifications
- 10+ years of infrastructure operations/architecture experience in enterprise environments.
- Strong expertise with:
- VMware and Hyper-V virtualization platforms
- Microsoft Server (2003–2019), Active Directory, DNS/DHCP
- Office 365, Azure, Cloud DR solutions, VEEAM, SCOM, IDERA
- SAN (NetApp), Brocade switches, networking (LAN/WAN, TCP/IP)
- Client/Dell server and blade systems
- Proven experience implementing monitoring and disaster recovery solutions (RPO/RTO).
- Demonstrated success managing and developing technical teams.
- Excellent communication skills with ability to present to leadership.
