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Client Ops Manager

MaltMadrid, SpainRemote, Hybrid, Onsite

đŸȘÂ Discover our galaxy


Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:- A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differentlyReady to help shape the future of work? Your next chapter starts here! đŸȘAt Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.Explore your future career  🔭As a member of the Client Operations team in the Finance department, you will work closely with our Spanish enterprise clients as well as our Sales and Tech teams on invoicing topics.Your role will be to manage the entire Order to Cash cycle and to optimize the processes involved in invoicing our customers to ensure that payments are collected on time.

Key responsibilities ✹


  • Management of the Order to Cash activity
  • Proactively manage the invoicing process for our various large enterprise accounts
  • Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
  • Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations
  • Collaborate with other departments to ensure billing accuracy: Accounting, Sales, Legal
  • Manage customer support on issues relating to purchase orders, invoicing/payment and management of specific manual generated invoicing
  • Reconciliation of customer payments and cash collection of payment notices
  • Collecting invoices due and overdue and ensuring that payment deadlines are met
  • Innovation / Process automation
  • Identifying and reporting bottlenecks in current financial processes that cause friction on the customer/receivables side in order to reduce manual tasks with little added value (managing invoices/credit notes, sending invoices manually, etc.).

About you 🧑‍🚀


  • First experience with operational finance topics ideally in a startup / B2B platform environment 
  • Rigorous, autonomous and highly organized 
  • Positive and constructive attitude
  • Creative approach to problem solving
  • Strong Excel skills and planning and organizational skills
  • Bilingual-level Spanish speaker and professional level in English, and comfortable in an international, English-speaking environment
  • Motivated to join a project that will revolutionize the Future of Work!

How to join the mission? 🚀


  • First call with our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
  • Interview with your future manager, Stefan (Client Operations Team Lead), to delve into your experience and the specifics of the role. (45-60 minutes)
  • Business case to complete on-site and present to a panel of Finance leaders
  • Final interview with our CFO Benoit to discuss Malt’s long-term vision

Malt is the perfect space to thrive personally and professionally đŸ’«- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris- Equity: Every Malter is entitled to stock options - Cobee flex benefits - Premium healthcare coverage: Alan- Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave.- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.- Remote work: Hybrid remote policy- Annual team building eventsReady? Get your ticket to Malt đŸȘÂ At Malt, we are committed to fostering an inclusive and diverse workplace.

We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.Apply for this job

Life at Malt

Malt connects businesses with freelancers, finding the perfect match for every project. They help both parties manage their administrative, legal, and payment processes in a safe and secure way. Founded by Vincent Huguet (CEO) and Hugo LassiĂšge (CTO) in 2013, Malt is happy to have gained the trust of more than 170,000 freelancers and 90,000 clients so far (85% of the CAC 40 in France), thus becoming the leading marketplace for digital talents. Malt has raised a total of $32M with IDinvest, Serena and Isai, of which $25M in 2019. Recognised as one of the best startups to work at by LinkedIn, the company is currently counting 200 Malters sharing the same values of care, ambition, joy and autonomy. Malt?s offices are based in Paris, Lyon, Madrid, Munich and Berlin. Join Malt, help them be the #futureofwork for freelancers and businesses alike.
Thrive Here & What We Value* Strong company culture with a diverse workforce (700+ Malters from 40 countries)* Commitment to equality and diversity (50% women in management)* Equal career development opportunities* Supported by renowned investors (ISAI, Eurazeo Growth, Goldman Sachs, BPI France)* Recognized as one of the best startups for workplace culture (LinkedIn)* Hybrid remote policy with international office locations* Innovative and automated processes* Team building events annually* Competitive benefits package (equity, stock options, lunch vouchers, transportation reimbursement, free books)* Emphasis on compliance and recordkeeping

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