Who We Are
Quint is the industry-leading provider of official tickets and hospitality packages to the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of its exponential growth.Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.
Quint has a portfolio of 15+ official property partnerships servicing over 90 events, including Formula 1, MotoGP, NBA, Kentucky Derby, Breeders' Cup, Belmont Stakes, and the NHL.What You Will DoAs the Program Director, NBA Experiences your contribution to the organization will be to ensure the operations team delivers an exceptional guest experience that meets or exceeds the NBA’s expectations while conforming to internal standards and established financial margins.Essential Job Duties & Functions
- Operational Relationship Owner and Internal Liaison
- Serve as the operations point of contact for the NBA, acting as the primary liaison between the partner and the internal event operations team, including Senior Event Managers for Hospitality and Logistics.
- Address all partner inquiries regarding ongoing event planning and execution and facilitate all necessary communications between the Senior Event Managers, their teams, and the partner.
- Act as the single point of contact for internal stakeholders requiring information or support from the operations team regarding the NBA Experiences program.
- Develop and maintain operational relationships with the appropriate parties at the NBA, League Partners, Teams, and affiliates. Ensuring that these relationships are well managed, efficient, and mutually beneficial.
- Gather and distribute the expectations communicated by the NBA, Product, and Partner Management teams to the Event Operations team.
- Support the feedback loop to ensure alignment is reached based on feasibility at established margins, internal and external resources, and timelines.
- Facilitate regular meetings and updates with internal stakeholders and partners to address operational challenges, opportunities and progress.
- Maintain clear and timely documentation of all decisions, changes, and partner communications for auditability and team reference.
- Ensure all sponsorship-related activations, assets, and branding are implemented in strict adherence to NBA sponsorship guidelines
- Guest Experience & Event Management
- Ensure the overall event planning and delivery of NBA Experiences meets or exceeds the expectations of the NBA while maintaining established financial margins and guest expectations through collaboration and support of Event Operations team
- Ensure the proper handoff of information from the NBA to Event Operations team according to set timelines
- Drive operational excellence by identifying and pursuing opportunities for innovation, process improvement and best practices across all NBA Experiences events
- Attend most NBA Experiences events each calendar year to support NBA contacts and Event Operations team delivery.
- Forward Planning
- Develop and implement forward planning strategies to address NBA Experiences needs and opportunities, contributing to overall event success.
- Gather, Consolidate, and present comprehensive event feedback and future action plans across organization.
- Anticipate and prepare for the needs in planning for upcoming NBA Experiences events.
- Engage in product feasibility in the launch process of new products or activations ensuring adherence to budget and partnership expectations.
- Collaborate with Product and Partner Management teams to assist in aligning event budgets to ensure financial resources match overall expectations of delivery.
- Including but not limited to the coordination of initial site visits as needed, ensuring venues meet all logistical, technical, and operational requirements for successful event execution.
Qualifications & Experience
- Bachelor’s degree or higher in Hospitality Management, Business, Marketing or a related field
- 6+ years’ experience in event planning and account management. Sporting events, entertainment, and/or live experiences preferred
- Experience managing and supporting budgets of at least $500K
- Experience across multiple industry sectors (agency, venue, league, corporate) preferred
- Proven track record of effective project management
- Proficient computer skills including MS Office Suite, CRM software and project management tools
- Team player with exceptional skills in relationship building
- Service-oriented, highly collaborative, motivator
- Able to multitask in a fast-paced, deadline-driven environment
- Comfortable receiving and actioning critical constructive feedback
- Strong time management and prioritization skills
Physical Demands
- Full-time, in-person based in Charlotte, NC
- Prolonged periods sitting at a desk and working on a computer
- Extensive walking and standing for periods greater than 12 hours while at events
- Must be able to lift up to 30 pounds
- Willing and eligible to travel internationally, as needed up to 20%
- Flexibility to work long hours and weekends, as needed
- Eligible to work in the United States
