Centralized Health Guide

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves.

The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners. As a Centralized Health Guide, you will:Perform a virtual whole-person clinical assessment, including:Assessing both behavioral and physical health conditions with a thorough history and virtual physical examinationTreating conditions including prescribing medications on an ongoing and short-term basisCapturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosisCollaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistantsMaking individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed needSupporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planningOrganizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)Perform virtual unscheduled care assessments and transition of care, including:Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higherCommitment to reducing ER visits within 7 days of your interaction with individualProvide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI.Transition of care visits for individuals within 7 days of discharge from ER/hospitalizationProvide Guidance and Support to In-person Health Guides and firsthand guides including:Leads individual progress reviews in partnership with firsthand guidesAssist with implementing new interventions and work processesYou will be a good fit if you have:Passion for serving individuals suffering from mental illnessDisplay a positive attitude and team player mentality within teamIntrinsic motivation to be a top performerAbove average comfort with technologyDesire to perform data driven careNatural ability to adapt to various assignments and moving target goalsEmpathy, compassion, and approachabilityExcellent listening, communication, and interpersonal skillsAbility to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditionsWillingness to become certified in psychiatric nursing (on the RN level)Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these statesThe experience you bring to this role includes:3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency departmentWorking with and managing a population with challenges such as behavioral health and/or SUD conditionsCare management and coordinationPsych RN cert (optional, willingness to become certified)firsthand is building a workplace and culture that cares deeply for our team and our communities.

Our benefit design is in line with our values of compassion and empathy: A range of healthcare benefits offerings for yourself and/or your family401(k) with employer matching programCompetitive and flexible paid time off policiesChoice of Mac or PC for laptop or tablet as neededWe firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand.

Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

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