Reporting to the Sr. Director of Product Management, the Technical Product Owner is responsible for creating, managing, and prioritizing the backlog in JIRA to ensure that your Scrum team(s) delivers high-quality software with every iteration for Cofense Security Awareness Training (SAT) solutions. This position will work closely with product management, engineering, and other teams as needed to ensure quality product is delivered to our customers.
Essential Duties/Responsibilities
- Work with Sales, Sales Engineering, Professional Services, and Technical Operations Center (TOC) staff to ensure that voice of the customer on both feature enhancements and support issues are captured and prioritized.
- Assist TOC, Sales Engineering, and Professional Services as needed on escalated customer support issues not able to be resolved at the TOC level.
- Working with Product Management on roadmap prioritization to allow for optimal development staff utilization.
- Leads requirements gathering efforts on the epics as needed – consulting with Product Management, Engineering, System Operations and other stakeholders.
- Documents story details based on the epic’s requirements, writes acceptance criteria, and reviews with development staff.
- Actively participate in all Scrum meetings, including daily standups, retrospectives, and demos.
- Leads backlog grooming to decompose/estimate stories, answer questions from Engineering, clarifies requirements, etc.
- Collaborate with UX team to create mockups.
- Document the new feature for implementations and release notes.
- Demonstrate latest iteration to customers (pre-release) and gathers feedback.
- Comfortable in presenting regularly to Stakeholders across the company.
- Leads or participates in creating training materials for staff.
- Responsible for both scheduled and ad-hoc training of staff as needed.
- Trains and mentors more junior Technical Product owners.
- Other duties as assigned.
Knowledge, Skills and Abilities Required
- Strong knowledge of software design, coding principles, and familiarity with versatile implementation options.
- Demonstrates knowledge on technical topics, such as caching, email routing, APIs, scalability, and security.
- Strong communication skills and proven ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner.
- Proven ability in customer conflict de-escalation.
- Exhibit good knowledge of Microsoft Office (Word, Excel, PowerPoint) and other applications.
- Inbuilt ability to multi-task, working on more than one issue simultaneously.
- Able to carry out tasks with little or no supervision.
- Proven ability in handling numerous tasks of varying and sometime conflicting priorities and requires someone who has a strong sense of ownership and can manage time and tasks with limited direction.
Education and/or Experience:
- Bachelor’s degree in Computer Science or related IT field preferred
- At least two years or more experience working in an SDLC environment.
- 2+ years of experience as Product Owner in Agile environment or other equivalent work experience.
- Demonstrated experience writing user stories or software requirement specifications.
- Certified Scrum Product Owner (CSPO) certification is preferred.
- Proven experience in and willing to learn more about hosting platforms such as AWS/Azure/etc. and container technologies.
- Proven experience in and willing to learn more about client-server best practices and architecture, scripting languages (Python, PowerShell, etc.) and other languages (PHP, Ruby, Java, etc.).
- Disclaimer-
The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.Cofense is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.
