This full-time position will report to the Vice President, Specialty Claims. We are seeking an experienced and strategic Senior Manager, Specialty Claims, to lead and manage a team of General Liability Claims Adjusters. This role is responsible for overseeing day-to-day claims operations, ensuring high-quality claim handling, compliance with regulatory requirements, and delivering exceptional customer service. The ideal candidate will bring a strong background in general liability claims, proven leadership skills, and the ability to drive operational excellence.
Minimum Qualifications:
- A bachelor’s degree in Business Administration, Accounting, Finance, or a related field, or the equivalent education, or career experience.
- 10 years of relevant and progressive experience as a direct claim handler and leadership role.
- Adjuster licenses, as mandated by specific states, are required.
Primary Job Functions:
- Lead and supervise a team of general liability claims adjusters, providing technical guidance, coaching, and performance feedback.
- Ensure timely and accurate investigation, evaluation, negotiation, and resolution of general liability claims, including bodily injury, property damage, and premises liability.
- Monitor claim activity to ensure adherence to best practices, corporate guidelines, and legal/regulatory requirements.
- Conduct regular file reviews and audits to maintain high-quality claim handling and identify areas for improvement.
- Partner with legal, risk management, underwriting, and other internal departments to coordinate claims strategies and support business goals.
- Develop and implement training programs to enhance adjusters’ technical skills and professional development.
- Identify trends and emerging risks; provide insights and recommendations to senior leadership.
The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Periodic Job Functions:
- Participate in claim reviews and claim audits.
- Attend settlement conferences and trials when necessary.
- Performs other duties or special projects as required or as assigned by a supervisor.
Skills & Competencies Required:
- Bachelor’s degree required; industry designations (e.g., CPCU, AIC, ARM) preferred.
- Minimum 5 years of general liability claims experience, with at least 7-10 years in a supervisory or managerial role.
- Strong knowledge of general liability coverage, claims procedures, and litigation management.
- Demonstrated leadership ability with experience managing adjusters in a fast-paced environment.
- Exceptional analytical, organizational, and decision-making skills.
- Excellent verbal and written communication abilities.
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.The anticipated salary for this position is
$150,000 - $190,000
per year, based on qualifications and experience.
