Customer Success Manager
Remote
As the industry’s pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by providers and health-plan organizations today. By unifying retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions into one intelligent, AI-powered system, Reveleer streamlines fragmented workflows to supercharge productivity, enhance care quality, and optimize performance on high-priority value-based initiatives.We are seeking a Customer Success Manager with a passion for customer experience.
You will manage new and existing relationships, align Reveleer output to client goals/strategy, and assure timely delivery of mission-critical work for Reveleer’s Prospective Risk solution. You will become a vital member of the Customer Success team, carry the voice of customer and influence the Reveleer's continued success and future.
Key Responsibilities:
- Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
- Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
- Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
- Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
- Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
- Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
- Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
- Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
- Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
- Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
- Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
- Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.
Qualifications:
- Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred
- At least 5 years of experience in consulting, project management, or customer management for a technology solution
- Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements
- Demonstrated leadership capabilities and high performance in previous positions
- Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges
- Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms.
- Healthcare experience required, preferably with a provider, payer, or intermediary organization
- Ability to work autonomously but seek assistance proactively
- Strong oral and written communication skills, comfortable presenting to internal and external stakeholders
- Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.Reveleer E-Verifies all new hires.Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
