Remote Sr. Call Center Representative at TechOp Solutions International

Description

TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center tools.

Remote position, but candidate must reside in the Columbia, SC metropolitan area

Duties

:

Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
Serve as expert user for contact center tools and software testing
Support new agent training, including coaching and nesting of new personnel
Coordinate with contact center supervisors on overall performance
Participate in quality assurance , in support of contact center supervisors
Other duties, as assigned

Requirements

HS diploma (or equivalent) is required.
Customer service experience
Ability to use telephony tools and applications
Good verbal and written communication skills
Basis computer skills
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
3 years of contact center experience (agent or higher)

Life at TechOp Solutions International

TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com

Thrive Here & What We Value

Hybrid position with work-life balance

Support for strategic goals of government clients

Emphasis on integrity

Commitment to success

Work-life balance

Strategic support for government clients

Integrity focus

Success orientation

Government client strategy alignment

Balanced hybrid role

Remote Sr. Call Center Representative

Description

Remote position, but candidate must reside in the Columbia, SC metropolitan area

Duties

Requirements

Life at TechOp Solutions International

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