Network Technician at Netsync Network Solutions

Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

Detailed Description:

We are seeking a skilled and motivated Network Technician to join our team in Bellaire, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Roles and Responsibilities:

Maintain strong working relationships with customer and team.
Work on site hardware failure cases for Netsync’s Network Support service contracts.
Perform network appliance installations.
Customer, Partner/Vendor and cross-department relationship/partnership management.
Manage and update support cases in Customer, Netsync and OEM systems.
Collaborate with team to maintain availability for 24x7 support.

Additional Duties:

Assist in continual improvement to further streamline and automate existing processes and procedures.
Assist Netsync’s NOC with Network Support cases.
Continued technical education in the networking field.
Assist with end user compute repairs.
Upkeep of work area.
Attend and contribute to weekly team meetings.
Other responsibilities as assigned by management.

Skills and Experience:

1 or more years IT experience.
Solid understanding of networking and security including routing/networking and TCP-IP protocols.
Able to routinely lift at a minimum 40 lb.
Strong attention to detail.
Strong communication skills
Strong organizational skills
Strong customer service skills
Curiosity and strong desire to constantly learn.
Proficient in Microsoft Office’s suite of programs.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA).
Valid Driver’s License.
Clean Driving Record.

Life at Netsync Network Solutions

Netsync Network Solutions is a HUB-certified, minority- and woman-owned value-added reseller (VAR) with extensive experience equipping enterprise, commercial and educational institutions with advanced solutions that fuel growth and power innovation. Adopting a consultative mindset, Netsync works collaboratively with organizations to identify opportunities, source technologies, configure synergistic vendor-agnostic infrastructures and reinforce security vulnerabilities. Netsync ranks among the fastest-growing VARs with Cisco Systems and has rapidly become one of the largest resellers servicing the Education and State & Local Government sectors. Netsync's team of highly credentialed engineers provide round-the-clock customer support and rapid response to emerging challenges, garnering widespread acclaim and award recognition throughout the industry.

Awards & Recognition: Cisco SLED Partner of the Year 2017 Cisco Digitization Partner of the Year 2017 Cisco Architectural Excellence Enterprise Networking, South Region 2016 Cisco Public Sector SLED Breakaway Partner of the Year, US 2016 Cisco SLED Transformational Partner of the Year, US 2015, 2016 Cisco SLED Partner of the Year, South Region 2011, 2013, 2015, 2016 Cisco SLED Education Partner of the Year, US 2014 Cisco Break Away Partner of the Year, South Region 2014 Cisco Customer Satisfaction Excellence CRN Tech Elite 250 2015, 2016, 2018 CRN Triple Crown 2015, 2016 CRN Fast Growth 150 - 2015, 2016 CRN Solution Provider 500 2015, 2016, 2018 Inc. 5000 2015, 2016, 2017 Houston Business Journal Fast Tech 25 List 2016

Thrive Here & What We Value

Collaborative team environment

Fastpaced work setting

Security measures & quality assurance

Coaching & mentorship opportunities

Diverse culture with inclusion focus

Comprehensive employee benefits