Infrastructure Engineer IV – System Administration / Help Desk / Field Support / Logistics
Job Overview
cFocus Software is seeking an experienced Infrastructure Engineer IV (System Administration / Help Desk / Field Support / Logistics, Inventory, Asset Control) to support the Security Tools and Infrastructure Modernization (STIM) contract with the U.S. Department of Health and Human Services (HHS).The Infrastructure Engineer IV will provide senior-level expertise in enterprise IT infrastructure management, including system administration, help desk operations, field support, and IT asset management.
Responsibilities
- Provide senior-level system administration support for enterprise Windows and Linux systems.
- Manage Active Directory, Group Policy, and enterprise authentication services.
- Oversee Help Desk operations, ensuring timely resolution of Tier II/III support tickets.
- Deliver field support services, including software deployments, hardware troubleshooting, and on-site assistance.
- Administer IT asset management systems for lifecycle tracking, logistics, and inventory control.
- Support system patching, vulnerability remediation, and compliance enforcement.
- Implement enterprise IT service management practices aligned with ITIL standards.
- Document SOPs, configuration baselines, and infrastructure procedures.
- Mentor junior support staff and provide technical leadership to field teams.
- Participate in 24/7/365 operations and on-call rotations as required.
Required Experience
- 10+ years of IT infrastructure engineering and system administration experience.
- Expertise in Windows/Linux system administration, patching, and performance monitoring.
- Proven experience managing Help Desk and field support operations in enterprise environments.
- Hands-on knowledge of IT asset management and logistics systems.
- Experience mentoring and leading support teams across geographically distributed sites.
Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- CompTIA A+ and/or CompTIA Network+ certifications required.
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification preferred.
- ITIL v4 Foundation certification required for IT service management alignment.
- Advanced certifications such as MCSE, RHCE, or cloud certifications (AWS/Azure) are desirable.
Clearance Requirement
- Must be eligible to obtain and maintain a Public Trust (High-Risk, Level 5) clearance.
