Remote Call Center Representative at TechOp Solutions International

Description

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.

Remote position, but candidate must reside in the

Columbia,

SC metropolitan area

Duties

:

Answer inbound calls, emails, chats, and other contact channels.
Provide direct customer service
Maintain service quality standards, including courtesy, professionalism, and efficiency.
Other duties, as assigned

Requirements

HS degree, or equivalent, required
Customer service experience
Must be able to pass a typing test
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
Ability to use telephony tools and applications
Good verbal and written communication skills
Basis computer skills
A reliable, hard-wired internet connection is required

Life at TechOp Solutions International

TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com

Thrive Here & What We Value

Hybrid position with work-life balance

Support for strategic goals of government clients

Emphasis on integrity

Commitment to success

Work-life balance

Strategic support for government clients

Integrity focus

Success orientation

Government client strategy alignment

Balanced hybrid role