Remote Call Center Supervisor at TechOp Solutions International

Description

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.

Remote position, but candidate must reside in the Columbia, SC metropolitan area

Duties

:

Participate in efforts to improve overall performance
Supervise and manage overall contact center operations:
Workforce Management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support, when needed
Engage with client and respond to Government requests
Other duties, as assigned

Requirements

HS diploma (or equivalent) is required.
4 years of contact center experience
2 years of contact center supervisor experience
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required

Life at TechOp Solutions International

TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com

Thrive Here & What We Value

Hybrid position with work-life balance

Support for strategic goals of government clients

Emphasis on integrity

Commitment to success

Work-life balance

Strategic support for government clients

Integrity focus

Success orientation

Government client strategy alignment

Balanced hybrid role

Remote Call Center Supervisor

Description

Remote position, but candidate must reside in the Columbia, SC metropolitan area

Duties

Requirements

Life at TechOp Solutions International

Your tracker settings