Who We Are
We have created the leading advocacy marketing platform and are passionate about empowering consumers to better engage with the brands they love. If you have referred a friend to Uber, Airbnb, or Tesla, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the rules that our competition and the market follow. We want you to be part of the journey. Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam.
We share goals, and, more importantly, we are accountable to each other.
Why Work With Us
- We’re a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
- Flexible vacation so you can relax, recharge, enjoy your life as much as your job;
- You'll be challenged, will succeed, and will grow!
The Position
We’re looking for a specialist who solves problems, and wants to be a major factor in the success of the implementation and maintenance of our product. This is a perfect position for someone who enjoys simultaneously executing on multiple deliverables, and has an ability to explain technical topics to both engineers and non-technical coworkers. If you like tackling a wide range of tasks, this job is for you.Extole is a close-knit team where everyone collaborates to solve problems together. We are expected to learn from our peers and help others learn.
Responsibilities
- Can effectively communicate directly with customers
- Provide product support to customers by researching, troubleshooting issues, and providing answers within defined SLAs
- Improve product usability by writing and maintaining documentation
- Create and maintain the education content to help Extole’s clients succeed
- Work with management to improve internal processes and achieve KPIs
- Help prioritize feature requests
- Execute on a queue of technical, client-related tasks. Including:
- Implement client-specific requirements within our tool
- Investigating integration and configuration errors
- Execute on technical runbooks to configure integrations and specific product features
- Automating common tasks
Requirements
- Bachelor's Degree
- Excellent problem-solving, verbal communication, and critical thinking skills
- Positive demeanor and ability to communicate with customers
- Ability to pick up new technologies and assess situations quickly
- Strong sense of ownership and high attention to detail
- Experience with Jira, Confluence, and Intercom or similar support platforms a plus
- Experience with JavaScript, HTML/CSS, RESTful APIs, and general web knowledge
