Inside Sales & Technical Support

CompanyTimberHP

TypeOnsite

ApplyJob Type

Full-timeDescription

Inside Sales & Technical Support Specialist

Location: Hybrid/ 3 Days on Site - Madison Maine |

Department:

Sales & Technical Services

Join the movement to revolutionize building materials in North America.

At TimberHP, we’re not just making insulation — we’re creating a product unlike anything else on the continent, and we’re doing it with people at the heart of everything we do. Our team is driven by a shared commitment to sustainability, innovation, and a culture that values collaboration, curiosity, and care.We’re looking for an Inside Sales & Technical Support Specialist (IS/TSS) who thrives in a fast-paced, mission-driven environment. This role is pivotal in strengthening relationships with our distributor and retail partners, as well as architects, builders, and installers who are helping to shape the future of construction.

You’ll be the go-to resource for product knowledge, order support, and technical guidance — helping our customers succeed while supporting a product that’s changing the game.

What You’ll Do

Build and nurture relationships with customers, specifiers, and installers.
Develop sales quotes, process orders, and follow up on deliveries with precision and care.
Provide expert guidance on TimberHP products, installation practices, code compliance, and performance standards.
Collaborate daily with our sales, production, and shipping teams to ensure seamless customer experiences.
Support the development of technical resources that empower our customers and elevate our brand.
Communicate confidently with a wide range of stakeholders — from architects and contractors to homeowners.
Stay sharp on TimberHP’s evolving product line and building science innovations.

What You Bring

A passion for customer service and a people-first mindset.
Strong attention to detail and excellent follow-through.
Analytical thinking and problem-solving skills.
Clear, confident communication — especially when discussing building materials and installation.
Ability to work independently and take initiative.
Proficiency in Microsoft Office and ERP systems.
Experience or education in building construction, building science, or related fields.
Previous inside sales experience in manufacturing or industrial settings is a plus.
Familiarity with building codes and construction processes is highly valued.

Requirements

Physical & Other Requirements

Ability to lift over 50 pounds and navigate stairs.
Comfortable sitting for extended periods.
Must be able to pass a drug test.

Why TimberHP?

We’re proud to be the first company in North America producing wood fiber insulation at scale — and we’re doing it with a deep commitment to sustainability, innovation, and community. At TimberHP, you’re not just joining a company — you’re joining a movement.

EEO Statement

TimberHP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at TimberHP

Thrive Here & What We Value

Emphasis on innovation and growth | 2. Collaborative work environment | 3. Focus on sustainability and environmental responsibility | 4. Commitment to excellence in all aspects of the business | 5. Encouragement of continuous learning and professional development</s> | Purpose-driven business with a focus on innovation and sustainability | Collaborative team environment across multiple departments | Emphasis on streamlining processes for efficient operations | Supportive of ongoing feedback and professional development</s> | 1. Strong Safety Culture | 2. Shared Value of Safety | 3. Responsible Operations and LongTerm Environmental Stewardship | 4. Innovative and Productive Environment for All | 5. Meaningful Impact and Setting the Gold Standard for Workplace Safety</s> | 1. GO Lab provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. | 2. GO Lab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</s> | 1. Hybrid remote work environment | 2. Handson, can-do attitude to drive sales and profit | 3. Ability to work independently and show high initiative with minimal direction | 4. Proficient in Microsoft Office Suite or similar software.</s> | 1. Meaningful work that makes a real difference in the world by being part of a team that will have a positive impact on the environment through production of a product promoting High Performance, Healthy People and a Healthy Planet. | 2. Comprehensive benefits package designed to meet your needs at every stage of life. | 3. Competitive compensation package, including overtime pay. | 4. Supportive workplace where contributions are truly valued. | 5. Equal opportunity employer that does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital or familial status, physical or mental disability, or military status.</s> | 1. TimberHP is an equal opportunity employer. | 2. TimberHP does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital or familial status, physical or mental disability, or military status.</s> | People-first values | Celebrates teamwork, safety, and continuous learning | Growing company that offers career growth and skill development opportunities | Amazing benefits package | Time off for rejuvenation | Mission-driven company that is reshaping the future of sustainable building | Team-oriented culture where people feel like family</s> | Collaborative and supportive team environment | Opportunity to contribute to impactful financial decisions | Dynamic work environment with room for growth | Competitive compensation and benefits</s> | Values hard work, teamwork, and a positive workplace culture | Offers competitive benefits, compensation, and a culture where the team matters | Celebrates diversity and is committed to creating an inclusive environment for all employees.</s>