We are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery, customer success, and relationship management with our federal and public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients.
You will oversee public sector customer onboarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success. With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable value for our customers. You must have an active Secret or higher clearance for this role.
Key Responsibilities
Program & Engagement Management
Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the US Department of Defense, ensuring milestones, deliverables, and timelines are met.Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.Ensure programs align with customer missions, security requirements, and compliance frameworks.
Customer Success & Relationship Management
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and value.Develop success roadmaps with measurable KPIs to ensure alignment with mission and business outcomes.Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of our platform.
Contract & Compliance Management
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on obligations.Own management of subcontracts, building effective partnerships, navigating procurement processes, and ensuring compliance with federal standards.
Technical Advisory & Integration
Guide customers through the implementation and integration of Unstructured solutions with existing workflows.Translate technical capabilities into mission impact for technical and non-technical stakeholders.
Customer Advocacy
Represent the voice of the customer internally, providing insights to inform product roadmaps and feature prioritization.Surface feedback to enhance usability, functionality, and performance in federal environments.
Required Skills & Experience
3–5 years of program management or customer success experience in public sector environments, preferably within the US Department of Defense.
Active SECRET clearance (TS/SCI eligibility strongly preferred).
Strong understanding of federal procurement, compliance, and delivery requirements.Experience reviewing and managing contracts, SLAs, and deliverables.Familiarity with machine learning, AI, or enterprise software integrations.Excellent communication skills to bridge technical and non-technical stakeholders.Proven ability to manage complex, multi-stakeholder programs with competing priorities.Willingness to travel up to 35%.
Preferred Qualifications
Prior experience working with AI/ML, SaaS, or data-focused platforms.Hands-on experience with program delivery in Department of Defense cloud or on-premises environments.Comfortable operating in a fast-paced startup environment with a high degree of autonomy
Unstructured values service and encourages veterans of the US military and civilian agencies to apply to this role.
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