About us
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
Want to join us?
Your new role -
We’re looking for a creative, detail-oriented Learning Experience Designer to join our Customer Success team. In this role, you’ll be responsible for designing high-impact,
scalable learning experiences that help our customers gain proficiency and confidence with our solutions. Working closely with subject matter experts across the business—including Product, Support, Engagement, and Technical Solutions—you’ll translate complex concepts into engaging, accessible, and effective learning materials. Your work will support a variety of delivery formats, from self-paced e-learning modules and microlearning videos to guided workshops and certification programs. We currently have three openings for this role, each aligned to a different customer segment: GFN/Enterprise, B2C, and Academic/Publishing.
These positions are part of a brand new Learning Experience team within Customer Success, which will provide opportunity for leadership and creativity. While the core responsibilities are consistent across all roles, each position will focus on designing learning experiences tailored to the unique needs, goals, and use cases of that specific audience. If you have experience or a strong interest in any of these segments, we encourage you to apply and indicate your preference during the interview process.
- Design and develop customer-facing learning experiences that align with key product workflows, use cases, and customer needs, using instructional design and adult learning best practices and a learner-first mindset.
- Collaborate cross-functionally with internal experts to source accurate,up-to-date content and ensure alignment with customer education goals.
- Create and manage learning assets including e-learning modules, slide decks, assessments, job aids, videos, scripts, and workshop materials.
- Use learning technologies and authoring tools (e.g., Articulate, Rise, Adobe CC, Camtasia, etc.) to develop interactive and accessible content for deployment in our Learning Management System.
- Support measurement and continuous improvement, incorporating feedback,usage data, and learning outcomes to evolve materials and enhance learnerimpact.
- Contribute to the design of learning journeys and certification paths for differentcustomer personas (e.g., admins, end users, champions).
- Help maintain our tone, voice, and visual identity across customer educationcontent to maintain consistency and clarity.
- Stay current on learning science, trends, and tools to bring innovative thinking toour learning design approach.
- Maintains a working knowledge of learning experience design, online learning,instructional design and technology, adult learning theory, and andragogy/pedagogy to support program and course development.
- 3–5 years of experience in instructional design, learning experience design, or customer education—preferably in a SaaS or digital product environment.
- Strong portfolio demonstrating end-to-end learning design across different formats and modalities.
- Solid understanding of adult learning principles and instructional design methodologies.
- Skilled in using e-learning authoring tools and LMS platforms.
- Ability to translate technical or complex content into clear, concise, and engaginglearning materials.
- Strong project management and organizational skills, able to manage multiplepriorities and collaborate across teams.
- Passionate about improving the customer experience through impactful learning,and driven by curiosity and empathy for the learner.
- Excellent written and verbal communication skills.
- Comfortable in a remote, global, cross-functional environment.Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs.
All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
